Software Implementation Consultant

The role

You'll run discovery sessions with new clients to capture their requirements, then do the hands-on work of configuring Simplifi to match. You'll train clients on how to manage and build out the system themselves, support deployment and testing, and resolve issues before the system goes live across the whole organisation.

Once live, you're the client's key point of contact through 90 days of HyperCare, building rapport quickly, asking good questions, writing unambiguous tickets, verifying fixes, and keeping them updated throughout, before handing off to our Support team.

Who this suits

Someone with around 1–2 years of SaaS, software support, or helpdesk experience, who's technically curious, organised, and genuinely good with people. A particular strength we value is the ability to take requirements from non-technical customers and translate them into working Simplifi configuration, so if you've done that kind of translation work before, we want to hear about it.

Payroll or rostering experience is an advantage but not essential.

You don't need to be an engineer, but you do need to enjoy understanding how SaaS works and be willing to dig into problems properly.

The details

$85k+ NZD, depending on experience

Tuam Street office, Christchurch, four days a week, with option to WFH Friday

NZ work rights required

To apply

• Email my colleague directly at [email protected] with your CV and a paragraph on why this role appeals to you.