Software Implementation Specialist

Software Implementation Specialist

📍 Hybrid working | 2 days onsite, 3 days from home

💰 Competitive salary £50-60K | Immediate start available

📌 Location Bedford - driving is much easier than public transport but not a prerequisite for the role.

The company:

An established enterprise software business specialising in product lifecycle management, formulation and regulatory compliance - profitable, global customer base, 30% YoY growth.

What you'll be doing:

• Leading technical discovery and supporting complex customer solutions.
• Investigating challenging application issues, identifying root causes and resolving problems wherever possible.
• Troubleshooting APIs, web services, integrations, databases, application logs and customer environments.
• Supporting technical implementations, system upgrades, migrations and deployments.
• Working directly with customer IT teams and integration partners to understand requirements and resolve technical challenges.
• Providing Development teams with clear, evidence-based investigations when software defects need to be escalated.
• Building repeatable troubleshooting processes and sharing technical knowledge across the business.

What we're looking for:

You'll have strong technical investigation and root-cause analysis skills, alongside experience in areas such as:

• Relational databases and SQL.
• REST APIs, SOAP/web services, JSON/XML and authentication.
• Application servers, Windows services, logs and hosted environments.
• System integrations, data mapping and troubleshooting.
• Communicating complex technical concepts to both technical and non-technical stakeholders.
• Experience in enterprise software, application support (L2/L3), technical consultancy, solutions engineering or technical implementation would be particularly relevant.
• Experience with SQL Server, DB2, ERP systems, SaaS or on-premise enterprise applications would be advantageous.

The opportunity

As the first dedicated Software Implementation Specialist hire you'll play a key role in defining best practice and working across multiple departments (sales, product, CS, support) to build a best in class implementation process and being the main technical point of contact for customers.