Software Operations Manager

We build software in several places at once: our iQuest platform, our e-commerce website, the integrations that connect our systems, and the data and reporting the business runs on. Much of it is built with development partners. We're looking for a Software Operations Manager to own how all of that work gets done, from the moment a request is logged to the moment it's live and supported.

You'll design and run one development process across every team and partner. That covers clear steps, sensible quality gates, a predictable release calendar and the metrics that show it's working. You'll be the person who makes releases calm and routine.

What you'll bring

• 6+ Years in software delivery, with at least 3 owning a development or release process.
• Real-world experience running delivery in Jira or Azure DevOps.
• A working understanding of Git, pull requests and CI/CD pipelines. You don't need to write code, but you're comfortable reading a pipeline.
• Experience keeping outsourced or offshore development partners on track.
• A track record of building QA and acceptance processes that stick.
• Clear, concise writing and the ability to explain process to technical and non-technical people.

Nice to have:

• Healthcare or other regulated-industry experience (HIPAA, SOC 2);
• Agile or ITIL certification;
• Familiarity with .NET and Azure, Magento, or Epicor Prophet 21.

What you'll do

• Own the development process for every software stream at IMS, and keep our Jira and Azure DevOps workflows in line with it.
• Run the release calendar and releases: sprint cadence, code cutoffs, go/no-go, deployment, rollback and release notes.
• Make quality non-negotiable: define how and where every change is tested and accepted, and make sure nothing skips the line.
• Keep our development partners on the same process, with agreed service levels and regular reviews of how delivery is going.
• Connect support and development, so customer issues reach the right developers quickly and customers hear back.
• Measure what matters: on-time releases, defects, cycle time, backlog health, and report on them each month.
• Build security and compliance in, including how we handle protected health information in a healthcare setting.
• Keep the documentation current, so the process is written down and easy to follow.

Salary: $100K to $135K, bonus eligible
Benefits: medical/dental/vision
Retirement: 401k w/ company matching