Software Test Engineer

About Convai

Convai is an Australian leader in conversational design and intelligent automation, and a specialist brand within the Probe CX family. We empower enterprise contact centres through our flagship SaaS platform, Oration, which automates complex customer journeys into intuitive, human-centric interactions. By blending natural language technologies with elegant software design, we turn routine digital touchpoints into meaningful customer conversations that drive deep business value.

Why Join Us?

• 100% Full-Time Remote: Enjoy complete location flexibility while working with a high-caliber, distributed technical team.
• True Work-Life Balance: Sustainable delivery cadences, sensible sprint planning, and respect for your personal time.
• Cutting-Edge SaaS Exposure: Work directly on enterprise-grade software interacting with millions of real-world customer journeys.
• Modern QA Practices: Leverage modern AI tools and concepts to augment and elevate your manual testing toolkit.

What You’ll Do

• Test Strategy & Design: Create, maintain, and execute structured manual test plans, detailed test cases, and realistic test datasets based on functional specifications.
• AI & Flow Verification: Utilize internal and platform tools to validate conversational pathways, verifying that system outcomes, triggers, and user journeys align with acceptance criteria.
• AI-Augmented QA: Incorporate modern AI concepts and productivity tools into everyday manual testing workflows to generate test scenarios, edge cases, and synthetic data.
• Full-Cycle Execution: Run end-to-end functional, regression, smoke, and exploratory testing across regular SaaS release cycles.
• Defect Lifecycle Management: Identify, reproduce, document, and track defects to resolution using Jira, collaborating closely with developers and product teams.
• Test Documentation: Maintain well-organized test cases and traceability matrices in Zephyr to ensure complete release transparency.
• Standards & Compliance: Uphold robust testing standards while maintaining strict compliance with enterprise data privacy and security practices.

What We’re Looking For

• Manual Testing Expertise: 3+ years of dedicated, hands-on experience in manual software testing within SaaS, web, or enterprise applications.
• AI Tool Awareness (Preferred): Foundational familiarity with AI concepts (e.g., prompt crafting, NLP basics) or practical exposure to using AI tools to assist in manual test design and edge-case ideation. Conversational AI experience is a plus, not a requirement.
• Test Management Tooling: Proven proficiency working with Jira and Zephyr for test planning and defect tracking.
• Automation Awareness: General understanding or foundational exposure to test automation concepts and workflows.
• Analytical Problem-Solving: Sharp attention to detail with an investigative eye for edge cases, functional anomalies, and UX inconsistencies.
• Clear Communication: Strong verbal and written communication skills to articulate defects clearly and collaborate effectively across Agile squads.

Qualifications

• Education: Bachelor’s degree in Computer Science, Information Technology, Software Engineering, or a related discipline.
• Experience: Minimum of 3+ years of proven experience in manual software quality assurance.