Software Test Engineer / Quality Assurance

Role Purpose

• To work as a member of the agile development team, contributing to the delivery of high-quality technology solutions through sprint-based development and formalised testing and release processes across both ERGO UK Specialty Limited (EUSL) and Dutch Digital Systems (DDS).
• To operate in a fast-paced, highly regulated insurance environment, ensuring efficient and scalable testing practices that align with business goals and regulatory expectations.
• To collaborate closely with cross-functional teams to ensure test coverage, identify risks early in the lifecycle, and continuously enhance the quality of software deliverables, while ensuring customer-centric outcomes are maintained.
• To demonstrate a strong work ethic, technical aptitude, and analytical skills in support of strategic technology objectives, while thriving in a collaborative and change-driven insurtech environment.
• To operate according to established controls that enable ERGO UK and clients to treat customers fairly and keep the customers at the centre of ERGO’s and clients’ businesses.

Duties & Responsibilities

• Requirement Analysis:
  • Collaborate with product owners and developers to thoroughly understand the requirements for the systems and therefore the resulting test strategy.
  • Identify and document potential risk areas early in the development.
• Test Planning and Test Creation:
  • Develop comprehensive test plans, including test cases, test scripts, and testing strategies, tailored to the complexity of the platforms.
  • Define clear test objectives for functional, non-functional, regression, and integration testing.
  • Identify and address potential issues that could affect end-to-end workflows.
  • Ensure scalability and reusability of automated scripts to accommodate future enhancements.
  • Create Behavior-Driven Development (BDD) test cases
• Test Execution:
  • Build, own and run a set system test and regression test cases to ensure that quality of deliverables can be quantified.
  • Retest and validate fixes to confirm defect resolution.
  • Log, track, and manage defects using Wrike and JIRA, ensuring clear communication with the development team to prioritise and resolve issues efficiently.
• Customer-Focused Delivery:
  • Ensure that the platforms align with the expectations of EUSL’s customers by conducting user acceptance testing (UAT) in collaboration with stakeholders.
  • Focus on delivering an intuitive user experience and minimising system downtime or errors.
  • Provide regular updates on testing progress, quality metrics, and readiness for deployment.
  • Generate test reports to support system releases.
• Continuous Improvement:
  • Participate in retrospectives and sprint reviews to identify areas for process improvement.
  • Share insights from testing to enhance the development lifecycle and ensure continuous delivery of high-quality products.
  • Move the dial on quality of the software deliverables through test driven development
  • Run and extend regression test suites.

• This is an opportunity to develop expertise in the Insurtech business. The role requires a willingness and ability to learn quickly along with strong technical aptitude and excellent personal skills in dealing with internal customers face to face and over conference calls.

• Travel between the London and Birmingham offices, hybrid working model of 2 days per week in the office.

Conduct Requirements

• You must act with integrity.
• You must act with due care, skill and diligence.
• You must be open and cooperative with the FCA and other regulators.
• You must pay due regard to the interests of customers and treat them fairly.
• You must observe proper standards of market conduct.
• The company will be required to report to the FCA any disciplinary action taken in relation to a breach of these rules.
• The company requires annual training to be undertaken regarding compliance that is appropriate to your role.

Skills & Competencies

• Quality Ownership & Accountability – Takes ownership of testing outcomes, drives defect resolution, and ensures software quality meets business and regulatory expectations.
• Analytical Thinking – Quickly grasps complex system behaviours, identifies risk areas, and applies logical reasoning to develop robust test strategies.
• Collaborative Mindset – Works effectively within agile teams, demonstrates empathy and flexibility, and contributes positively to shared goals across EUSL and DDS.
• Delivery Focus – Proactive and organised in delivering high-quality test assets within sprint timelines, ensuring readiness for deployment.
• Regulatory Awareness – Understands and applies relevant regulatory and compliance considerations during the test lifecycle in a regulated insurance setting.
• Stakeholder Communication – Communicates clearly and constructively with developers, product owners, and business stakeholders to ensure alignment on quality standards.
• Technical Competence – Comfortable working with test tools, test automation, defect tracking systems, and interpreting technical requirements.
• Initiative & Continuous Improvement – Identifies opportunities to improve test processes and system reliability, constructively challenges where appropriate.
• Transparency – Escalates issues and risks promptly, ensures progress and blockers are communicated in a timely and open manner.
• Attention to Detail – Maintains a high level of diligence to ensure defects are accurately logged, test results are reliable, and requirements are validated thoroughly.

Core Competencies

• Essential:
  • Track record of creating and evolving test plans
  • Strong understanding of QA methodologies, tools, and processes applicable for front end web development.
  • Experience in creating comprehensive test plans, test cases, and test scripts.
  • Testing of front-end web software development
  • Hands-on experience with functional, regression, and integration testing.
  • Proficiency in creating manual test cases..
  • Ability to write and maintain automated test scripts.
  • Ability to work effectively in agile development environments and cross-functional teams.
  • Analytical thinking to identify, troubleshoot, and resolve issues.
  • A proactive approach to identifying and mitigating risks.
  • Familiarity with tools like Wrike, Confluence and JIRA for agile planning and documentation.
  • Experience with Test Rail™
  • Experience writing automated test cases using Playwright™

• Beneficial:
  • Experience in a customer-facing role
  • Understanding of version control systems
  • Awareness of usability testing and user-centric design principles.
  • Hands-on experience working in Scrum or Kanban frameworks.
  • Experience with wider test automation frameworks and Python

Information Security Responsibilities

• Ensure all work and activities performed in this role adhere to the organisation's information security policies, standards, and procedures.
• Proactively identify and mitigate information security risks associated with assigned duties and responsibilities.
• Participate in regular security awareness training and apply best practices for securing data, systems, and applications.
• Report any suspected security incidents, vulnerabilities, or policy violations to the information security team immediately.

What we Offer

You will join a collaborative, fast-paced environment where you can contribute to key business priorities and help strengthen operational ways of working.

Our benefits are designed to support and add value, offering recognition for your work and fair reward. We offer a range of benefits including hybrid working, life insurance, private medical and dental cover and volunteering days.

Why ERGO?

The ERGO brand is well-established in its target markets, supported throughout the year by Group A-rated securities and the strong economic ownership of ERGO Versicherung AG.

ERGO UK Specialty continues to both secure profitable, sustainable business in the UK and Ireland and strengthen our capacity management and operational capabilities. This is leading to continued efficiencies through the drive for simplicity in products, processes and wordings.

The client management of ERGO UK Specialty is focused on the acquisition of profitable business in close cooperation with its clients. ERGO UK Specialty is a leading expert in its chosen segments of its target markets through consistency, continuity and quality of capacity. We have been underwriting successful specialty business in the UK since 2001 and under ERGO ownership since 2013.