Solution Analyst I

What You Will Do

Under moderate supervision, you regularly demonstrate creative problem solving while contributing to the documentation, planning, and implementation efforts of small project teams to deliver solutions to business problems. You work on moderately complex issues and help implement solutions by coordinating the efforts of a small team, defining solutions independently or collaborating with senior process and technical resources. Daily activities include documenting solutions in clearly understood language and visually; communicating personal task status to project stakeholders; deconstructing moderately complex problems to help find simple solutions; collaborating with project teams to define workplans; and training, coaching, and advising end users on solution use. You have some latitude to set objectives, priorities, and timelines that may impact department or individual work groups, often collaborate with managers and/or functional site leaders, and have some interaction with external colleagues.

• Work with custom, packaged, business intelligence, and operations platform project teams to define project solutions, effort, and timelines, ensuring system analysis designs and process maps are documented and communicated with project stakeholders.
• Analyze business and systems needs in terms of functional and technical requirements, align solutions to MIS strategy, work closely with project stakeholders to define business-centric requirements, and evaluate available and/or custom system solution options. As the Solution Analyst I, you collaborate with internal and external teams to define process improvements, work with process owners, understand tactical and strategic plans to support operations, and provide project-specific input to help create the overall strategic roadmap.
• Perform other duties as requested.

What You Bring To Freeport

• Bachelor's degree

OR

• Associates degree and two (2) years of experience managing technical solution implementations

OR

• High School diploma or equivalent and four (4) years of experience managing technical solution implementations

Communication

• Produce communication plans and RACI charts
• Produce informative status reports to project stakeholders and direct supervisor

Analysis

• Defines and manages technical implementations on small or minor projects
• Can explain, coach, and advise end users on proper configuration and system usage
• Capable of deconstructing a business process into system workflows and decision trees
• Capable of translating a business process into system requirements
• Process Analysis: Identify process improvements and recommend solutions.

Preferred Qualifications

• Successful internship experience and completion with focus on applicable business processes, IT services and/or technology solutions.
• Experience with Microsoft Online (O365/M365) environment including SharePoint, Teams, OneDrive, Forms, Whiteboard, Delve, Word, PowerPoint, and Excel.
• Experience working directly with stakeholders to identify, analyze and gather solution requirements.
• Experience analyzing business processes and using requirements to develop common data models.
• Experience with data analysis and manipulation.
• Experience with Visio and project management software (MS Project, Planner, DevOps).
• Understands and demonstrates Freeport Edge principles and behaviors.
• Bachelor's Degree in Computer Science, CIS, MIS, or realted field.
  • Certifications:
    • Microsoft 365 Certified: Fundamentals
    • Microsoft Certified: Security, Compliance, and Identity Fundamentals
    • Microsoft 365 Certified: Copilot and Agent Administration Fundamentals
    • Microsoft Certified: AI Business Professional