Solution Architect - Interaction Analytics

An exciting opportunity has arisen to join an expanding interactions analytics solution provider within the contact centre space, with a particular focus on enterprise level sales in speech / text analytics and workforce optimisation (WFO). As an integral part of the clients Sales Team, a Solutions Architect is accountable for technical and analytical pre-sales activities to facilitate and drive a successful sales process. The job We are looking for an experienced pre-sales solution architect / engineer tyre individual with a proven track record of enterprise level contact centre analytics solutions sales with a strong bias towards interaction analytics solutions. Please note this is a home based role with travel required - YOU DO NOT NEED TO LOCATED IN LONDON / SOUTH EAST The role will require you to: • Assisting in achievement of 100% and above of sales targets • Development of strong relationships with prospects enabling the sales of the client’s products and services • Contribute to team success by partnering with sales directors to develop specific strategy and objectives related to each prospect • Leading the product and technical presentation phases of the client’s solution • Demonstrating how the client’s solution enables customers to achieve ROI • Providing pre-sales technical assistance and product education • Conducting the proof of concept including technical setup, content creation, and data analytics to develop ROI stories which are presented back to prospects • Assisting in the development of product demonstrations • Assisting in the technical / product / functional response areas of RFP/RFI/RFQ requests • Coordinating with technical/products experts to engage with prospects when appropriate • Producing support material for the sales team • Recording and maintaining client contact data • Conveying prospect/customer requirements to Product Management teams • Assisting in marketing activities related to shows, seminars and conferences What we’re looking for • Well-rounded pre-sales analytics, background with minimum of 3+ years of experience in speech and text analytics solutions • Comfortable in the dynamic atmosphere of an entrepreneurial organization with aggressive sales goals. • Strong presentations skills with an ability to explain technical / functional concepts to a non-technical / business audience. • Must have the ability to understand and convey how specific technology can be applied to solve business issues. • Must have the ability to communicate professionally and effectively in written responses to emails, RFPs, etc. • Must be able to work independently and with fellow team members. • Ability to develop and interpret data analysis for the purpose of conveying the value of a technical/software solution. • Comfortable with technology and ability to quickly learn new technologies, serving as a SME on the client solution. • Ideally A degree, preferably in Business, Linguistics, Computer Science or related field. • Ability to travel (50%+) for prospect/customer meetings, company gatherings, and industry conferences. • Pass standard background check for PCI Compliance security clearance.