Solution Consultant (WFM)

• Exude confidence, passion, and a strong desire for customer success.
• Learn and become an expert in company implementation methodology and use this methodology on all customer engagements.
• Understand project objective details in order to provide system design configurations and best practice recommendations.
• Work with Project Manager(s) to analyze client business needs to determine optimal UKG WFM configuration.
• Consult with clients to design, build, test and deploy UKG WFM functional components.
• Build and deliver design documentation necessary to effectively communicate configuration requirements and recommendations to customers.
• Ability to manage multiple client implementations and/or post go-live projects simultaneously.
• Set priorities, develop a work schedule, monitor progress towards goals and track daily activities.
• Effectively assist with the transition of client to ongoing vendor support
• Identify risks and communicate issues to internal and external project managers.
• Conduct consulting sessions, online or in-person
• Attend client project meetings to provide accurate status and progress of activities and deliverables.
• Achieve and maintain thorough knowledge and required UKG certification(s) WFM.
• Provide guidance and mentoring to other consultants pertaining to UKG WFM
• Achieve company utilization targets.
• Other duties as necessary.

• Minimum of 5-years of UKG WFM experience or equivalent UKG Workforce Central certification.
• Previous experience in professional services or consulting organization
• Ability to handle multiple tasks under tight deadlines
• A demonstrated commitment to high professional ethical standards
• Strong work ethic and sense of pride in work efforts and deliverables
• Strong organizational and problem-solving skills
• Ability to collaborate and work as part of a team

· End-to-end experience with the following UKG WFM modules:

• • • Timekeeping
    • Attendance
    • Accruals
    • Scheduling
    • Advanced Scheduling
    • Attestation
    • Leave
    • Activities
    • Forecasting
• Experience with ADP eTime/Workforce Management optional
• Understanding of UKG Paragon methodology/tools
• Participated in the full lifecycle of UKG product implementation from discovery through design, build, test, and user adoption
• Provided discovery and analysis for client business requirements and business processes
• Created usable documentation including audit findings, business requirements, and product design documents
• Translated findings and product design documentation into properly configured applications (Timekeeping, Scheduler, etc.)
• Actively participated, and as needed lead, testing, and quality assurance activities for the projects
• Assisted with change management and user acceptance testing
• Work closely with Project Managers communicating and understanding the goals required to complete the required tasks on time and budget
• Maintained the internal project management system up to date with all-time worked, task status, and related documentation
• Maintained current in-depth technical, functional, and operational knowledge of UKG Workforce Management
• Experience with UKG Workforce Central and understanding of WFC/WFM differences

• High-level of emotional intelligence and resiliency
• Self-motivated and action oriented
• Flexible, dependable, and capable of operating at a high rate of delivery with minimal direction
• Able to negotiate conflicts into win-win situations with strong oral and written communication skills
• Effective listening skills
• Strong analytic and troubleshooting abilities
• Comfortable speaking with any client of varying organizational levels
• Ability to manage multiple projects of varying complexity concurrently
• Strong time management skills with ability to excel in remote environment
• Demonstrate a high degree of patience in working with others and ability to make decisions in high stress/high risk situations

• Able to work remotely from a home office
• Legal residence and ability to work in the United States OR legal residence and ability to work in Canada
• Ability and willingness to travel approximately 10-15%