Solution Specialist Manager

Overview

WELCOME TO SITA

We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry.

You'll find us at 95% of international hubs. We partner closely with over 2,500 transportation and government clients, each with their own unique needs and challenges. Our goal is to find fresh solutions and cutting-edge tech to make their operations run like clockwork. Want to be a part of something big?

Are you ready to love your job? The adventure begins right here, with you, at SITA.

ABOUT THE ROLE AND THE TEAM:

The Solution Specialist Manager will help strengthen SITA’s position within the Ground Handling and Turnaround Management market across regions.

You will act as the bridge between SITA's business units and the ground handling industry, serving as a trusted advisor to customers, partners, and internal stakeholders. You will play a key role in supporting the successful launch, adoption, and lifecycle management of SITA's modernized ground handling solution portfolio

Working closely with Product Management, Business Development, and Sales teams, you will bring market insights, customer feedback, and industry expertise to drive growth and product success.

WHAT YOU WILL DO:

• Act as a trusted partner and industry advocate for SITA.

• Deliver customer presentations and solution demonstrations.

• Represent SITA at industry events and conferences.

• Build and maintain a strong ground handling network.

• Capture market insights to support product development.

• Serve as the regional SME, enabling and educating SITA teams.

Qualifications

ABOUT YOUR SKILLS:

• Bachelor's degree in Business, Aviation, Technology, Operations, or a related field, or equivalent practical experience.

• Significant experience within the aviation industry, preferably in:

• Ground Handling

• Airport Operations

• Turnaround Management

• Aviation Technology Solutions

• Experience presenting complex solutions to customers and senior stakeholders.

• Strong understanding of operational processes within airports and ground handling organizations.

• Ability to translate customer needs into business and product requirements.

• Excellent stakeholder management, communication, and influencing skills.

• Willingness and ability to travel (30% to 40% of the time)

WHAT WE OFFER

We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.

🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs)

⏰ Flex Day: Make your workday suit your life and plans.

🌎 Flex-Location: Take up to 30 days a year to work from any location in the world.

🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs.

🚀 Professional Development: Level up your skills with our training platforms, including LinkedIn Learning!

🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.

SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.

Starting Compensation

Starting Compensation