Solutions Analyst

Company: CLIC
Department: Impl & Operational Supp
Employment Type: Regular Full-Time
Work Model: Hybrid (2 days in office)
Language: This role operates in English.

The Opportunity:

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.

The Solutions Analyst provides operational, business system and reporting support to internal teams and external clients across multiple business areas. Applying strong analytical skills and business knowledge, this role investigates and resolves complex issues, improves processes, configures and tests system changes, and develops accurate reports and data solutions. Working alongside Associate and Senior Solutions Analysts, the role provides day-to-day guidance, training and mentoring to Associates, while collaborating with Seniors for guidance on complex issues, solution recommendations and escalations. In partnership with business and IT teams, the Solutions Analyst contributes to small initiatives and broader project delivery, supports the transition of changes into daily operations, and strengthens shared knowledge through cross-training and clear documentation.

How you will create impact:

• Keep business operations running smoothly by resolving complex system, data and workflow issues for internal teams and external clients.
• Improve how work gets done by reviewing processes, identifying opportunities and applying Lean principles to increase efficiency.
• Turn business needs into practical solutions by gathering requirements, investigating options and collaborating with business and IT partners.
• Support successful business change by implementing small initiatives and contributing to project planning, testing, implementation and transition to ongoing support.
• Maintain reliable business systems by configuring applications to meet requirements, assessing downstream impacts and testing changes.
• Build team knowledge and capability by training and mentoring Associate Solutions Analysts, sharing expertise and cross-training with peers.
• Make processes easier to understand and follow by creating and maintaining clear, consistent procedures and documentation for system and business changes.

To join our team:

• You have a minimum of 3 years’ experience working with business systems in an insurance environment.
• Working towards LOMA ACS and/or AHIP or HIA Designation.
• Yellow Belt Lean level or equivalent experience.

How you will succeed:

• You influence change and are committed to continuous improvement, in order to exceed client expectations.
• You leverage critical thinking skills to identify problems and proactively propose solutions.
• Your strong communication skills allow you to clearly convey messages.
• You’re an effective team player who shares knowledge to support our peers.

What you need to know:

• You will be subject to a Background check as a condition of employment, in the event you are the successful candidate.

What’s in it for you?

• Training and development opportunities to grow your career.
• Flexible work options and paid time off to support your personal and family needs.
• A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture.
• Paid volunteer days to give back to your community.
• In addition to our competitive salary and incentive programs, eligible employees also benefit from a comprehensive total rewards package including group retirement savings plans, pension and benefits (e.g., health and wellness, dental, disability and life coverage), mental health support and an employee assistance program.

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Expected salary range $60,574 - $100,956​

The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education.​​

Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

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