Solutions Delivery Analyst, Commercial & eCommerce

Job Description:

This Is How We Fly

At JSX, we’re not just a lifestyle carrier – we’re a lifestyle employer. Here, entrepreneurship meets determination, and excellence is our standard. We believe that the journey is just as important as the destination, and every day, we strive to create a Joyful, Simple eXperience for our Customers. Join us, and find your runway to growth, innovation, and success.

About the Role

The Solutions Delivery Analyst plays an important role in connecting JSX's Commercial strategy with the technology solutions that bring it to life. You'll work at the intersection of business operations, digital product, eCommerce, and technology to help identify opportunities, define requirements, coordinate delivery, and ensure new capabilities create measurable value.

You'll partner closely with Commercial, Marketing, digital product owners, and technical teams to translate business objectives into clearly defined initiatives. From gathering requirements and prioritizing enhancements to supporting implementation and measuring results, you'll help ensure technology investments deliver meaningful improvements to our business and Customer experience.

This is also an opportunity to help establish and mature JSX's solutions delivery function, developing the processes, documentation, and collaboration practices that allow teams to execute more effectively as the organization grows.

This position is based in Dallas, TX, with an onsite work schedule. The role is expected to require at least four days per week in office upon conversion to full-time employment.

A Day in the Life

In this role, you'll:

• Partner with Commercial, Marketing, eCommerce, and digital product stakeholders to identify business challenges, opportunities, and technology needs.
• Gather, document, analyze, and refine business and functional requirements to support new solutions and enhancements.
• Translate business objectives into clear, actionable requirements and workstreams for development and technology teams.
• Help establish and improve a scalable solutions delivery framework that supports consistent execution across Commercial initiatives.
• Coordinate project activities across business stakeholders, product owners, and technical teams to keep initiatives aligned and moving forward.
• Facilitate stakeholder meetings, discovery workshops, requirements sessions, and project status discussions.
• Track project milestones, dependencies, risks, deliverables, and outstanding decisions to maintain visibility and accountability.
• Collaborate with cross-functional teams to ensure proposed solutions support commercial objectives and improve the Customer experience.
• Support the evaluation and prioritization of digital enhancements, technology initiatives, and investment opportunities.
• Coordinate testing activities, including user acceptance testing (UAT), issue resolution, and deployment readiness.
• Develop and maintain business process documentation, workflow diagrams, requirements specifications, and other delivery artifacts.
• Monitor implementation outcomes and identify opportunities to improve processes, solution performance, and delivery effectiveness.
• Prepare status updates, reporting, and recommendations that communicate initiative progress, risks, and business impact to stakeholders.

Why You'll Love This Role

• Connect Strategy and Execution: Help turn commercial priorities and business challenges into technology solutions that create measurable results.
• Influence the Digital Customer Experience: Support initiatives that improve how Customers interact with JSX's digital platforms and services.
• Build Something New: Contribute to the development of a scalable solutions delivery function, helping establish processes and standards that support future growth.
• Work Across the Business: Collaborate with Commercial, Marketing, eCommerce, Product, and Technology teams on initiatives that span multiple departments.
• See Your Impact: Follow projects from initial discovery through implementation and help measure how delivered solutions improve business performance.
• Solve Meaningful Problems: Work on a variety of digital and commercial challenges where analytical thinking, collaboration, and creative problem-solving make a difference.

What Makes a Successful Solutions Delivery Analyst?

We're looking for someone who is:

• Business-Minded: You understand how technology solutions should support commercial priorities, operational efficiency, and measurable business outcomes.
• Analytical: You can break down complex business challenges, identify requirements, and translate information into actionable recommendations.
• Collaborative: You build strong relationships across business and technical teams and help stakeholders work toward shared objectives.
• Organized: You can manage multiple initiatives, track dependencies, and maintain clear documentation without losing sight of priorities.
• Communicative: You translate business needs into language technical teams can act on and explain technical considerations in ways business stakeholders understand.
• Detail-Oriented: You recognize the importance of accurate requirements, thorough testing, and clear delivery documentation.
• Adaptable: You work effectively in an evolving environment where business priorities, technology needs, and project requirements can change.
• Proactive: You anticipate challenges, identify opportunities for improvement, and take ownership of moving initiatives forward.
• Entrepreneurial: You enjoy building new processes, improving how teams work together, and finding practical solutions that help JSX grow.

Required Experience

• 5–10 years of experience supporting Commercial, Digital, Marketing, or eCommerce initiatives.
• Experience working in a Business Analyst, Solutions Analyst, Product Analyst, Delivery Analyst, or similar role.
• Strong understanding of eCommerce platforms, digital Customer journeys, and commercial business processes.
• Demonstrated experience gathering, documenting, and refining business and functional requirements.
• Ability to translate business needs into actionable technical requirements and coordinate solution delivery with development teams.
• Experience supporting projects using Agile, Waterfall, or hybrid delivery methodologies.
• Strong analytical, organizational, and problem-solving skills.
• Excellent written and verbal communication skills, including the ability to work effectively with both business and technical stakeholders.
• Ability to manage multiple priorities, coordinate cross-functional activities, and maintain progress in a fast-paced environment.
• Experience developing project documentation, tracking deliverables, and communicating initiative status to stakeholders.

Preferred Experience

• Experience helping establish, scale, or mature a solutions delivery function, organization, or practice.
• Background supporting retail, consumer-facing, eCommerce, or digital commerce businesses.
• Experience with CRM systems, marketing technology, Customer experience platforms, or digital product solutions.
• Familiarity with enterprise technology implementations and digital transformation initiatives.
• Experience collaborating directly with product management, engineering, development, and marketing teams.
• Experience supporting user acceptance testing, deployment readiness, and post-implementation performance evaluation.

Benefits & Perks

• Health Benefits: New Crewmembers become eligible for coverage on the 1st of the month following the start date, with medical plans beginning at just $110/month. 100% employer-paid dental & vision, plus up to $2,100 annually for HSA contribution. Short-term and long-term disability coverage at no cost.
• Travel Benefits: Enjoy free non-revenue standby travel on JSX, plus deeply discounted standby travel on other major domestic and international airlines for you and your qualifying immediate family.
• 401(k) Match: 50% of your first 8%.
• Generous PTO: Take time to recharge with our flexible PTO plan.

Additional Information

This position is based in Dallas, TX, and requires an onsite work schedule. Upon conversion to full-time employment, the position is expected to require working in office at least four days per week.

May perform other responsibilities as assigned. Responsibilities and duties may change when circumstances dictate, including emergencies, changes in workload, rush jobs, technical developments, or evolving business needs.

JSX seeks to provide equality of opportunity in all aspects of employment and to ensure all personnel activities—including recruitment, selection, training, compensation, benefits, discipline, promotion, transfer, layoff, and termination—remain free of illegal discrimination and harassment based upon race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or any other characteristic protected by law.

Ready to soar with us? Join JSX, where every day is a chance to be part of something eXtraordinary!

Compensation Range:

$90,000.0 - $110,200.0

JSX is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About Us

This Is How We Fly.

We don’t do terminals. We don’t do crowds. And we certainly don’t do ordinary. At JSX, we deliver a smarter and more refined air travel experience that begins with our Crewmembers. Whether you’re on the tarmac, in the hangar, or at cruising altitude, every detail of the journey starts with people who take pride in doing things differently.