Solutions Engineer

This is a remote position.

SUMMARY

We are seeking a technically proficient Microsoft Presales Solutions Engineer with a strong background in the Microsoft ecosystem, particularly Microsoft 365, Microsoft Intune, and Microsoft Azure. This individual will work closely with the sales team, customers, and technical stakeholders to understand business requirements, design appropriate technology solutions, and demonstrate the value of Microsoft-based products and services.

The ideal candidate combines strong technical expertise with excellent communication, presentation, and customer engagement skills. They should be comfortable translating complex technical concepts into practical business solutions, supporting presales activities, and recommending solutions that align with customer requirements.

Experience with artificial intelligence (AI) technologies and Microsoft AI solutions is an advantage but is not required.

JOB RESPONSIBILITIES

· Technical Presales and Solution Design

o Partner with sales teams to understand customer requirements, business objectives, and existing IT environments.

o Design and recommend Microsoft-based solutions that address customer needs, with a primary focus on Microsoft 365, Microsoft Intune, and Microsoft Azure.

o Develop technical solution proposals, architecture diagrams, presentations, and supporting documentation.

o Evaluate customer environments and recommend solutions that improve security, productivity, device management, and cloud infrastructure.

o Provide technical guidance on solution feasibility, implementation considerations, integration requirements, and best practices.

· Microsoft 365 Solutions

o Demonstrate strong knowledge of Microsoft 365 services, administration, and cloud-based productivity solutions.

o Recommend solutions involving Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, and Microsoft Entra ID, as applicable to customer requirements.

o Explain Microsoft 365 licensing options, security capabilities, collaboration features, and integration possibilities.

o Support technical discussions involving identity management, access controls, and Microsoft 365 security configurations.

o Microsoft Intune and Endpoint Management

o Demonstrate technical knowledge of Microsoft Intune and modern endpoint management solutions.

o Recommend solutions for device enrollment, configuration, compliance policies, application deployment, and endpoint security.

o Advise customers on mobile device management (MDM), mobile application management (MAM), and endpoint lifecycle management.

o Explain integration between Intune, Microsoft Entra ID, Microsoft Defender, and other relevant Microsoft security technologies.

o Support technical demonstrations and solution discussions involving endpoint management and device security.

· Microsoft Azure and Cloud Solutions

o Assess customer requirements and recommend appropriate Microsoft Azure cloud solutions.

o Demonstrate knowledge of Azure infrastructure, cloud services, identity and access management, networking, and security.

o Explain cloud migration approaches, hybrid environments, scalability, availability, and cost optimization.

o Develop technical recommendations aligned with customer infrastructure, operational requirements, and business goals.

o Support customer discussions involving Azure architecture, cloud adoption, and integration with Microsoft 365 and other enterprise systems.

· Customer Presentations and Technical Demonstrations

o Conduct product demonstrations, technical presentations, solution walkthroughs, and proof-of-concept activities when required.

o Respond to customer technical questions and explain solution capabilities, limitations, and implementation considerations.

o Collaborate with sales representatives to prepare responses to requests for proposals (RFPs), requests for information (RFIs), and technical questionnaires.

o Participate in customer discovery sessions, technical consultations, and solution validation meetings.

o Build customer confidence by presenting clear, practical, and technically sound recommendations.

· AI and Emerging Technologies

o Stay informed about emerging Microsoft AI capabilities and their potential applications in business environments.

o Support discussions involving Microsoft Copilot, Azure AI services, and other relevant AI-powered productivity solutions, where applicable.

o Identify opportunities to incorporate AI capabilities into customer workflows and existing Microsoft environments.

o Explain AI-related integration considerations, security requirements, and potential business benefits.

o AI experience is preferred but not required.

· Internal Collaboration and Knowledge Development

o Work closely with sales, engineering, implementation, and customer success teams to ensure alignment between proposed solutions and customer expectations.

o Maintain current knowledge of Microsoft products, licensing models, certifications, and technology developments.

o Contribute to presales documentation, solution templates, technical knowledge bases, and demonstration materials.

o Provide technical handover documentation to implementation teams following successful sales engagements.

QUALIFICATIONS

· At least 5+ years of relevant experience in Microsoft technologies, solutions engineering, technical consulting, systems engineering, or a related technical role.

· Strong hands-on knowledge of Microsoft 365, Microsoft Intune, and Microsoft Azure.

· Experience assessing technical requirements and recommending Microsoft-based solutions.

· Working knowledge of cloud computing, endpoint management, identity and access management, and enterprise IT environments.

· Ability to communicate technical concepts clearly to both technical and nontechnical audiences.

· Strong presentation, documentation, problem-solving, and customer-facing communication skills.

· Ability to collaborate effectively with sales teams and technical stakeholders throughout the presales process.

· Preferred Qualifications

· Previous experience in a presales, solutions engineering, sales engineering, or technical consulting role.

· Experience conducting technical demonstrations, proof-of-concept activities, and customer solution presentations.

· Microsoft certifications relevant to Azure, Microsoft 365, and Intune or endpoint management.

· Familiarity with Microsoft security solutions, Microsoft Entra ID, Microsoft Defender, and hybrid cloud environments.

· Exposure to Microsoft Copilot, Azure AI services, or other AI-powered enterprise solutions.

· Experience preparing technical proposals, RFP responses, solution architecture documents, and licensing recommendations.

· Nice to have Microsoft Certifications

o Microsoft Azure: Azure Administrator Associate (AZ-104), Azure Solutions Architect Expert (AZ-305), or other relevant Azure certifications.

o Microsoft 365: Microsoft 365 Certified: Administrator Expert (MS-102) or other relevant Microsoft 365 certifications.

o Microsoft Intune / Endpoint Management: Microsoft 365 Certified: Endpoint Administrator Associate (MD-102).

o Artificial Intelligence: Microsoft Certified: Azure AI Engineer Associate (AI-102), or other relevant AI certifications, subject to current certification availability.

· Key Competencies

o Microsoft 365, Intune, and Azure technical expertise

o Presales solution design and technical consulting

o Customer-facing communication and presentations

o Technical discovery and requirements analysis

o Cloud infrastructure and endpoint management

o Solution documentation and proposal development

o Cross-functional collaboration

o Continuous learning and technology awareness

JOB REQUIREMENTS

· Should be willing to accept a long-term work-from-home arrangement.

· Should be amenable to a permanent night shift schedule.