Solutions Engineer

Location: Remote (NAMER) Reports to: Senior Director, Product Operations Role Summary Multiplier is building a world-class Solutions Engineering function to bridge real-world customer and operational needs with Product & Engineering execution. As a Solutions Engineer, you will partner across Sales, Implementation, CX/CS, Operations, Compliance, Finance, Partnerships, Product, and Engineering to design solutions that are product-first, compliant, and scalable. This is a high-impact role focused on translating complex requirements into clear solution designs, validating feasibility, and turning repeatable approaches into standards the organization can execute consistently. SEs are the connective tissue between Product and the field, ensuring Multiplier’s product is the winning strategy for every deal and every customer journey. Core Responsibilities 1) Design and validate scalable solutions for complex needs Lead structured discovery for complex use cases across the customer lifecycle and internal operations. Design recommended solution approaches with clear tradeoffs, constraints, risks, and dependencies. Validate feasibility with Product and Engineering and drive alignment across stakeholders. 2) Ensure solutions are product-first and operationally runnable Default to scalable approaches aligned to product capabilities, roadmap, and architecture. Identify risks early (compliance, operational impact, supportability) and propose mitigation plans. Provide structured pushback on non-scalable requests and propose viable alternatives. 3) Create reusable solution assets and enablement Document solution designs as reusable templates, patterns, and reference materials. Contribute to playbooks, checklists, and enablement for Sales, Implementation, CX, and Operations. Help define “what’s supported” vs. “what requires escalation,” improving consistency and reducing repeat escalations. 4) Provide structured inputs into product planning Translate field requirements into clear, high-quality product inputs (gaps, parity needs, workflow improvements, integration needs). Quantify impact where possible (revenue, risk, operational effort, customer experience). Design solutions that ensure requirements are well-defined and actionable for PMs. 5) Build and apply domain expertise across global employment and payroll Maintain and develop working knowledge across: Global Employer of Record (EoR) Global Payroll Global Contractor of Record (CoR) Global HR/Payroll systems Global HR value-added services Contribute to strategic initiatives such as productizing strategic countries, improving onboarding experiences, scaling COR/freelancer workflows, and enabling partner/embedded models. Expectations 1. You Always Lead with Product You never propose service-heavy solutions when product capability exists or should exist. You push the organization toward product depth, parity, and scalability. 2. You Improve Alignment Between Product ↔ Sales ↔ Implementation ↔ Active Customers You reduce confusion around “what is possible.” You increase consistency of solutioning across the region for all business teams. 3. You Bring Clarity to Complex, Multi-Domain Scenarios You simplify EOR/Payroll/COR scenarios into structured workflows. You clearly document and explain feasibility, risks, and dependencies. 4. You Shape the Product by Identifying Patterns You see recurring use cases before Product does. You help PMs close parity gaps and understand ICP-specific needs. 5. You Are a Leader in Product-Driven Selling Sales trusts your recommendations. Product trusts your problem statements. Implementation trusts your feasibility insights. Success Criteria 1. Quality of Solution Designs Solutions are scalable, technically feasible, and aligned with product capabilities. Reduction in custom workarounds or non-standard solutions. 2. Customer & Cross-Functional Satisfaction Positive feedback from Sales, Product, Implementation, and CS. Increased clarity and reduced friction during customer onboarding. 3. Influence on Product Quality & Direction Clear, high-quality insights provided to Product that shape roadmap decisions. Product teams trust your solution patterns and field visibility. 4. Deal Acceleration & Win Rates Faster cycles in pre-sales due to clear solution guidance. Higher win rates for use cases where SEs participate. 5. Contribution to Knowledge & Enablement Playbooks, documentation, and reusable guides improve team-wide capability. Teams across operations, GTM, and post-sales are better equipped due to SE enablement. Drive adoption.