Solutions Engineer Drones & UAV (DJI Enterprise)

SFM provides an equitable, inclusive, and growth-focused environment for our staff. We're committed to providing a positive workplace where every individual's uniqueness is embraced, respected and valued. Why Choose SFM? At SFM, you’ll get to play a part in a stimulating industry that sits at the intersection of art, communication, and technology. You will be surrounded by a team of passionate people that instill everything they do with a contagious vigor. Join our team to learn and contribute to an industry going (and growing) through a transformation where modernization and diversification are key to our success. So, if you’re keen to be heard and empowered, grow your skillset, and are ready to roll up your sleeves and have fun, reach out to us! What you'll have at SFM: Progressive, flexible work arrangements with benefits such as: A company-wide 4-day work week—a first in our industry Hybrid work model Flex-time arrangements 30-day per year allowance to work from anywhere, globally Car charging stations on premises. RRSP employer match program. Discounted employee pricing on products from the brands we distribute. Extended health benefits. A place at an organization that has perennially achieved status among Canada's Best Managed Companies. Job Statement We’re hiring a Solutions Engineer – Drones & UAV to join our growing technical team at SFM. In this field-based role, you’ll provide technical expertise and support for our drone and UAV solutions, working closely with customers, sales, and product teams to ensure successful deployment and operation. Responsibilities include troubleshooting, training, and clearly communicating technical information to internal and external stakeholders. Regular travel across Canada is required to visit customer sites. Occasional international travel may be required, including attendance at major exhibitions and other industry events. Responsibilities Serve as the primary technical contact for customers, sales teams, and partners, providing expert support, hardware and software troubleshooting, and minor field repairs, ensuring timely and effective issue resolution. Collaborate closely with Service, Vendors, brand management, and internal teams to diagnose complex issues, coordinate resolutions, and ensure customer requirements and service standards are consistently met. Maintain in-depth technical knowledge of the company’s drone and UAV solutions, including features, specifications, integrations, and applications, while staying current with industry advancements and regulatory developments. Conduct product demonstrations, technical workshops, and structured training programs for customers, sales teams, and partners to enhance product adoption and operational effectiveness. Develop and maintain technical documentation and educational resources, including user guides, webinars, tutorials, blogs, and best-practice materials. Provide technical expertise to support sales and marketing initiatives, including customer presentations, proposals, solution design input, white papers, case studies, and other go-to-market materials. Gather and analyze customer feedback and field insights to support product enhancements, new feature development, and continuous improvement initiatives. Participate in product testing, validation, and quality assurance processes to ensure performance standards and reliability. Represent the company and its vendors at industry events, trade shows, and conferences, delivering technical insight and strengthening market presence. Qualifications Minimum 3-5+ years in a technical support or product specialist role in the drone/UAV industry. Technical knowledge and familiarity with drone regulations and industry standards. Must have appropriate Certification - Advanced Pilot Certificate and SFOC Bachelor’s degree in Engineering, Computer Science, or a related field. Strong problem-solving, critical thinking, and initiative. Ability to work well under pressure, adapt to change, and manage time effectively. Professional, proactive, and conscientious with a positive attitude. Team player with strong relationship-building skills; approachable and empathetic. Ability to communicate well both written and verbally in English as well as French. What We Do SFM is an award-winning* and industry-leading distributor and go-to-market service provider for the pro audio, musical instrument, live entertainment, and media production industries. This means we help ensure that inspiring brands like Shure, QSC, Pioneer DJ, and Casio are well represented in the Canadian market. Our company began over 40 years ago with a passion for the music industry and commitment to our staff and customers, and this continues today. We owe our success to an innovative and flexible approach, as well as the strong connections we build with the people we serve. SFM provides an equitable, inclusive, and growth-focused environment for our staff, and we are looking for highly motivated individuals to join our team! If you have these qualities and would like to join our team, we’d love to hear from you! If this position isn’t for you, and you know of someone who would be interested, we invite you to forward this position to them.