Solutions Support Engineer

If you’re after impact, there’s no other organisation in Australia that delivers work on this scale.

Your innovative mindset is key to creating solutions to complex problems. Our systems drive our organisational success and underpin every journey our customers take. This is your opportunity to be part of an expert team who build and refine seamless technology experiences.

In this role, you'll:

Working as part of a team delivering the deployment ecosystem for Project Data & Analytics solutions, including CI/CD pipelines, Infrastructure‑as‑Code, secure and reliable environments across development, test, UAT and production, as well as release operations, monitoring, incident response and automation.

This role will see you design, maintain and improve build/test/deploy pipelines; write and maintain deployment code using Infrastructure‑as‑Code; operate staging and production environments; build dashboards, alerts and monitoring; embed security controls; lead on‑call and incident response; define deployment standards; create patterns and playbooks; and partner with delivery teams to uplift maturity and self‑service, with development opportunities across modern DevOps practices, cloud automation, observability, security controls and cross‑team engineering collaboration.

You will build new ways of delivering faster, safer and more reliable releases in a complex environment where speed must be balanced with security, reliability and compliance; where preventing environment drift is essential; and where strong observability and rapid incident response are critical to maintaining low MTTR.

For more information on this position and business unit, view the role description and information pack.

About you

Your DevOps engineering experience, CI/CD expertise, IaC provisioning capability, and programming skills (TypeScript, Java, C#, Python) formed across cloud environments, release engineering, automation and systems operations will see you excel in solving challenges such as balancing speed with compliance, preventing environment drift, and building meaningful observability, and bring structured deployment standards, automation and robust operational practices to lead to safer releases, improved stability and higher delivery velocity.

You’re recognized as an adept collaborator and technically capable engineer, skilled at explaining complex concepts, analysing root causes, automating remediation and improving deployment pipelines, experienced in cloud automation, CI/CD pipeline design, environment operations, security controls, observability and cross‑team engineering support.

Who we are

Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.