SOM Process Expert - Trainer (f/m/n)

SOM Process Expert - Trainer (f/m/n)

LOCATION: Krakow / Poland | COMPANY: Knorr-Bremse Polska Sp. z o.o. | DEPARTMENT: R/SHL Sales Support HUB | REQUISITION ID: 12068 | ON-SITE/REMOTE: Hybrid

Knorr-Bremse is a global leader in the production of braking systems and additional subsystems for rail and commercial vehicles. We currently employ 30,000 people worldwide. Since 1905, our solutions have been contributing to energy efficiency and the safety of people and on tracks and roads.

Your responsibilities:

• Analyzing and documenting SOM processes carried out across various locations/areas,
• Identifying standardization and optimization opportunities,
• Developing a standardized training and onboarding plan for new employees, along with training materials,
• Training and onboarding new employees,
• Providing support to SSH employees regarding SAP and processes,
• Identifying "best practice" areas and sharing them with others,
• Temporarily replacing missing staff and resources when necessary, and ensuring a smooth handover of duties to new team members,
• Actively participating in process automation and the creation of supporting AI tools.

Requirements:

• Good and documented knowledge of SAP (SD preferred, MM/WM welcome),
• Fluency in spoken and written English,
• Several years of experience in customer service/logistics,
• Knowledge of a second language (German/French) will be a strong asset,
• Strong communication skills and patience,
• Experience in automation and AI will be an additional asset.

We offer:

• annual bonus up to 10% of your annual gross base salary,
• flexible hours (start between 7:00 and 9:30 a.m.),
• hybrid work model,
• private healthcare (upgrade options and family add‑ons),
• subsidized Multisport membership,
• partial funding for professional training,
• life insurance,
• vacation allowance,
• benefit points through the MyBenefit platform,
• a comprehensive, role‑specific training program,
• opportunities for development and upskilling,
• a friendly culture and supportive team,
• additional bonuses and recognition awards.