Soundmouse - Team Lead - Research & Lead Generation - Sri Lanka

Team Lead - Research & Lead Generation

About Us

Soundmouse is the global standard for music cue sheet management and reporting, trusted by 25,000+ broadcast and music professionals worldwide, including the BBC, Channel 4, ITV, NBC, the NFL, RTL, Sky, Sony, Universal Pictures, and Warner Bros. Discovery. Our proprietary, industry-leading audio recognition technology identifies every music cue in broadcast content and submits compliant cue sheets to 40+ collecting societies globally, cutting admin time by 83%. We've been doing this since 2001.

In June 2026, BMI, the world's leading performance rights organization, acquired Soundmouse from Orfium. We operate independently as part of the BMI family and are at an inflection point: established infrastructure, new backing, and a clear next chapter with global reach to build.

Role

Team Lead - Research & Lead Generation is responsible for leading the Research & Lead Generation team within BMI’s Licensing department, overseeing daily operations, research quality, team performance, and the delivery of accurate and well-qualified business prospects to the Licensing Sales team.

The role serves as the primary subject matter expert and escalation point for complex research and lead qualification matters, including ambiguous business ownership structures, data validation issues, and research challenges. The Team Lead ensures consistent application of research methodologies, qualification criteria, data quality standards, and established operational processes.

The role also leads team development, workload prioritization, performance monitoring, and continuous improvement while working closely with Licensing Sales and department leadership to ensure lead generation activities align with business priorities and target markets.

Responsibilities

• Lead and manage the Research & Lead Generation team, providing day-to-day guidance, coaching, mentoring, and operational support.
• Plan, prioritize, and allocate lead lists and research activities to balance workloads and ensure business priorities and team targets are achieved.
• Monitor individual and team performance against agreed KPIs, productivity measures, quality standards, and operational expectations.
• Identify and address operational blockers, workload challenges, and process issues to maintain effective team delivery.
• Support the onboarding, training, and continued development of team members.
• Act as the primary subject matter expert and escalation point for complex lead research, qualification, and data validation queries.
• Provide guidance on ambiguous business ownership structures, complex research findings, and situations where available information is incomplete or conflicting.
• Maintain an effective communication with team superiors and other team members
• Conduct regular quality audits to verify the accuracy, completeness, relevance, and non duplication of lead information before handoff to Licensing Sales.
• Ensure lead information is appropriately researched, validated, and recorded in accordance with established requirements.
• Monitor Salesforce data quality and ensure accurate and consistent records are maintained.
• Evaluate research sources and methodologies and identify opportunities to improve web research, social media prospecting, public record verification, and other approved research approaches.
• Support special research projects, market analysis, and targeted lead generation initiatives as required.
• Identify recurring quality or operational issues and implement appropriate improvements to research, validation, and lead generation processes.
• Identify opportunities to improve productivity and quality through enhanced tools, workflows, and automation.
• Develop and maintain research guidance, process documentation, working practices, and onboarding materials.
• Prepare and provide regular operational, productivity, quality, and performance updates to department leadership.

Qualifications

• Bachelor’s degree or equivalent professional qualification in Business Administration, Marketing, Management, Information Technology, or a related field.
• 3+ years of relevant experience in lead generation, business research, prospect research, data research, operations support, or a similar environment.
• Demonstrated experience providing guidance, mentoring, coaching, or functional leadership to others. Previous formal team leadership experience would be an advantage.
• Proficiency in Microsoft Office applications, particularly Excel and Outlook.
• Experience using CRM platforms such as Salesforce would be an advantage.

Required Skills & Competencies

• Strong team leadership, coaching, and mentoring skills.
• Strong online research, data-sourcing, and information validation skills.
• Excellent attention to detail with a strong focus on data accuracy and quality.
• Strong analytical, critical-thinking, and problem-solving abilities.
• Sound judgment when working with incomplete, conflicting, or ambiguous information.
• Strong communication and stakeholder management skills.
• Effective organization, prioritization, and workload management skills.
• Proactive approach to process improvement, tools, and automation.

Operational Requirements

• Willingness to work in alignment with the UK business calendar
• Ability to work a shift schedule aligned to UK business hours (3:00 PM - 11:00 PM Sri Lanka Time), with flexibility to accommodate operational requirements when necessary.

Benefits

• Competitive salary package
• Hybrid work model with flexibility to support your lifestyle
• Comprehensive private health, life, and vision insurance coverage
• The latest tech equipment to support your productivity and creativity
• A collaborative, inclusive, and international work environment

EEO / Accommodation

At Soundmouse, we are proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and candidates, regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.