Spanish Speaking Customer Service Representative

Company Description Accurate Management Company, founded in 2020 in Egypt, is a consulting firm that provides training and integrated business solutions to strengthen clients’ operations. The company focuses on applying best practices across targeted industries and has experience working with international Asian agencies on national development projects. Accurate Management has strong expertise in monitoring and evaluation for projects and ongoing operations, supporting continuous improvement and sustainable development for its partners. The firm also helps clients implement quality systems and tailored standards to deliver high-quality products and services. Services are delivered using modern management tools, technologies, and methodologies to save time, effort, and cost for clients.

Role Description This is a full-time, remote role for a Spanish Speaking Customer Service Representative. The person in this role will respond to customer inquiries in Spanish and English via phone, email, and chat, providing accurate information about services and solutions. Daily tasks include resolving issues, documenting interactions in the CRM system, following up on open cases, and escalating complex problems when needed. The representative will ensure a positive customer experience by maintaining professional communication, managing expectations, and supporting continuous improvement of service processes. Collaboration with internal teams to share customer feedback and contribute to service quality initiatives is also part of this role.

Qualifications

• Experience in customer-facing roles such as Customer Service Representatives and Customer Support; ability to manage inquiries and resolve issues effectively.
• Strong focus on Customer Satisfaction and Customer Experience; skill in building trust, handling complaints, and maintaining long-term relationships.
• Demonstrated Customer Service skills, including clear communication, active listening, empathy, and problem-solving.
• Fluency in Spanish and English (written and spoken) with the ability to switch languages smoothly during customer interactions.
• Comfort with remote work, including reliable internet connection, time management, and self-organization.
• Familiarity with CRM or ticketing systems and basic computer skills (email, spreadsheets, online collaboration tools).
• Ability to work in a multicultural environment and adapt communication style to diverse customers and stakeholders.
• Previous experience in consulting, business services, or technology-driven environments is an advantage.
• High school diploma required; associate or bachelor’s degree in Business, Communications, or related field is a plus.

to Apply

https://www.jobamc.com/r/kwuwe2k