Special Assets Manager

Posted Monday, August 17, 2026 at 7:00 AM | Expires Wednesday, September 2, 2026 at 6:59 AM The Special Assets Manager is responsible for the strategic oversight, management, and resolution of the Bank’s criticized, classified, delinquent, and non-performing assets, including commercial conventional, SBA, and USDA-guaranteed loans. The position develops and executes workout, collection, liquidation, and recovery strategies designed to maximize recovery, minimize loss exposure, and preserve applicable government guaranties. The Special Assets Manager provides leadership to assigned staff and works closely with Credit Administration, Lending, Loan Servicing, Legal, Finance, Executive Management, and other stakeholders to ensure timely and effective resolution of problem assets. ESSENTIAL DUTIES 1. Upholds, at all times, the Bank’s Core Values of: Integrity, Respect, Positive Attitude, Empowerment, Accountability, and Excellence. 2. Delivers on the Bank’s tagline of “Your Best Banking Experience – Ever!” by reinforcing the application of superior customer service through own example along with appropriate follow through with involved customers and employees; actively participates in specific periodic meetings and presentations on this topic with all staff members. 3. Develops, documents, recommends, and executes comprehensive workout and resolution strategies for problem credits, including loan modifications, forbearance, collection, settlement, foreclosure, bankruptcy, litigation, liquidation, collateral disposition, charge-off, and recovery, as appropriate. 4. Establishes and maintains written action plans for material Special Assets relationships, including defined objectives, responsible parties, key milestones, target resolution dates, expected recovery, risk-rating considerations, and contingency strategies. 5. Works closely with the Chief Credit Officer, Deputy Chief Credit Officer, Chief Commercial Lending Officer, Senior Credit Officer, Loan Servicing, Finance, Legal Counsel, Executive Management, and other appropriate parties to identify credit deterioration, mitigate loss exposure, and resolve problem assets. 6. Ensures SBA-guaranteed loans under Special Assets management are serviced and liquidated in accordance with applicable SBA Standard Operating Procedures, loan authorization requirements, Bank policy, prudent lending practices, and applicable laws and regulations to protect and preserve the Bank's SBA guaranty. 7. Determines whether proposed SBA servicing and liquidation actions may be completed under the Bank's delegated authority or require SBA notification or prior approval and ensures required approvals and supporting documentation are obtained. 8. Oversees the preparation, review, submission, and resolution of SBA guaranty purchase requests, liquidation plans, litigation plans, wrap-up reports, charge-off requests, and other required SBA submissions. Coordinates responses to SBA questions, deficiencies, repairs, or proposed guaranty denials. 9. Conducts proactive reviews of the Bank’s commercial and government-guaranteed loan portfolios, as assigned, to identify emerging credit deterioration and recommends timely placement of appropriate credits on the Watch List or transfer to Special Assets. 10. Reviews and recommends appropriate risk ratings and other credit-status changes for assigned problem loans, including nonaccrual status, charge-offs, specific loss exposure, and other credit administration actions in accordance with Bank policy and applicable accounting and regulatory requirements. 11. Monitors collateral securing problem loans, including lien position and perfection, collateral values, appraisals or evaluations, insurance coverage, inspections, environmental matters when applicable, and preservation and disposition of collateral. 12. Directs and coordinates foreclosure, bankruptcy, litigation, receivership, settlement, collection, and other legal or recovery activities in consultation with internal and external legal counsel and other professionals. 13. Evaluates alternative resolution strategies based on probability of repayment, collateral values, guaranty considerations, legal position, estimated costs, expected recovery, timing, and other relevant factors to maximize recovery and minimize loss to the Bank. 14. Maintains appropriate documentation supporting material servicing, workout, liquidation, settlement, charge-off, and recovery decisions and ensures Special Assets files are complete, accurate, current, and examination-ready. 15. Provides Executive Management and appropriate committees with timely and accurate reporting regarding criticized and classified assets, delinquencies, nonperforming loans, risk-rating migration, nonaccruals, charge-offs, recoveries, SBA guaranty purchases, liquidation activity, significant exposures, emerging risks, and progress toward resolution. 16. Monitors portfolio trends and identifies systemic or recurring credit, underwriting, documentation, servicing, or operational weaknesses and communicates findings and recommendations to appropriate management. 17. Maintains and recommends updates to Special Assets and SBA servicing and liquidation policies, procedures, controls, and related documentation to reflect changes in SBA requirements, regulatory guidance, Bank policy, and industry practices. 18. Establishes effective controls, workflows, escalation protocols, and monitoring procedures for Special Assets activities and ensures required servicing, reporting, approval, and liquidation deadlines are met. 19. Manages Special Assets department personnel, including workload and assignment of accounts, coaching, training, performance management, professional development, cross-training, and succession coverage. 20. Supports regulatory examinations, SBA/USDA reviews, independent loan reviews, internal audits, and external audits related to Special Assets activities; provides requested documentation and ensures timely remediation of findings within areas of responsibility. 21. Provides training and technical guidance to lending, credit, servicing, and other Bank personnel regarding identification of problem credits, workout practices, SBA servicing and liquidation requirements, documentation, and lessons learned from Special Assets activity. 22. Manages relationships with outside attorneys, appraisers, brokers, auctioneers, environmental consultants, collection professionals, and other third-party providers engaged in workout and liquidation activities, as applicable. 23. Exercises sound independent judgment within established lending and Special Assets authority and promptly escalates matters requiring higher-level, committee, Board, or SBA approval. 24. Recommends enhancements to SBA lending, servicing, credit administration, and documentation processes based on trends and deficiencies identified through Special Assets activities. 25. Other duties as assigned. SUPERVISORY RESPONSIBILITY The position of Special Assets Manager is responsible for the supervision of 2 or more employees. MENTAL DEMANDS Ability to manage competing priorities, deadlines, complex credit matters, sensitive customer situations, and rapidly changing circumstances while exercising sound judgment and maintaining confidentiality. This position must be able to accommodate reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, and stress. Prepares and presents Special Assets reports and individual credit recommendations to applicable management and Board committees and participates in, Credit Committee, and other asset-quality meetings as assigned. MINIMUM REQUIREMENTS • Bachelor’s degree in finance, accounting, business administration, or a related field preferred; and a minimum of 8–10 years of progressively responsible commercial credit, special assets, workout, loan servicing, or related banking experience, including significant experience managing criticized/classified credits. Equivalent combinations of education and directly relevant experience may be considered. • Prior supervisory or management experience required. • Advanced working knowledge of applicable SBA servicing and liquidation requirements, including SBA SOP 50 57, guaranty purchase requirements, liquidation procedures, lender delegated authority, and actions requiring SBA prior approval. • Working knowledge of applicable USDA Business & Industry servicing and liquidation requirements. • Advanced experience, knowledge and training in financial statement and tax return analysis typically resulting from a combination of education in accounting, financial and/or credit analysis or related areas and intermediate experience, knowledge and training in all lending activities and terminology. • Advanced knowledge of commercial, construction, real estate and consumer loan products, processing and advanced knowledge of related state and federal lending and compliance laws and regulations, and other Bank lending policies. • Advanced knowledge of title policies and related loan regulations such as RESPA, HMDA, and other Bank lending policies on loans to directors. • Basic knowledge of branch operation procedures, Bank products and services and have the ability to read, analyze and interpret general business periodicals, professional journals, and technical procedures. • Excellent organizational and time management skills with basic skills in computer terminal and personal computer operation; host computer system; word processing, spreadsheet, and specialty software programs with intermediate typing skills to meet production needs of the position. • Intermediate math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals; locate routine mathematical errors; compute rate, ratio, and percent, including the drafting and interpretation of bar graphs. • Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, speak clearly to customers and employees. • Ability to deal with complex problems involving multiple facets and variables in non-standardized situations and work with minimal supervision while performing duties. • Must be able to sit for extended periods of time, operate a computer, and telephone. • This position requires writing, typing, speaking, listening, lifting (up to 50 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling, and reaching. • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Management reserves the right to change this position description at any time according to business needs.