Special Loans Analyst

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise of personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Responsible for processing specialized land transactions, including Partial Releases, Additions of Land, Easements, and other requests affecting property securing a mortgage loan. Reviews eligibility, documentation, and applicable investor, insurer, and client requirements while coordinating transactions through completion.

How You'll Contribute

• Processes Partial Releases, Additions of Land, Easements, and other land-related transactions.
• Reviews loan and property information to determine eligibility and transaction requirements.
• Reviews supporting documentation, including legal descriptions, surveys/plats, deeds, title documents, valuations, and other required documentation.
• Identifies outstanding requirements and communicates with customers and internal/external business partners.
• Coordinates investor, mortgage insurance, client, title, appraisal, legal, and other approvals as applicable.
• Manages assigned transactions and follows outstanding conditions through completion.
• Maintains accurate system documentation, imaging, tasks, and transaction records.
• Ensures transactions are completed in accordance with applicable investor, insurer, regulatory, and company requirements.
• Researches complex or non-standard transactions and escalates issues when appropriate.
• Supports process improvements and maintains department procedures and job aids.

What You'll Bring

• High school diploma or equivalent.
• 2+ years of mortgage servicing, mortgage operations, title, real estate, or related experience preferred.
• Working knowledge of mortgage servicing and property-related documentation.
• Ability to interpret and apply investor, insurer, client, and internal requirements.
• Strong attention to detail, analytical, organizational, and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to independently manage multiple transactions and recognize when escalation is required.

Complexities & Impact

• Performs specialized servicing activities requiring application of established procedures and transaction-specific requirements.
• Uses judgment to identify documentation deficiencies, resolve issues, and escalate non-standard transactions.
• Transactions may vary based on investor, loan type, property characteristics, and requested collateral changes.

Pay Range: $24.42 - $32.56 Hourly

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.

About Us

Our people are the foundation of First American’s success and that is the reason we put them first.

This philosophy has cultivated a culture of happy employees who are highly engaged, passionate about their work and leave each day feeling they have made a difference.

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