Specialist Affiliate Support Center

Opportunity Type:

Regular

Summary:

JOB SUMMARY
The Affiliate Support Specialist acts as a key resource, providing extended knowledge, interpretation, guidance and application of organizational policies and best practices for Habitat for Humanity affiliates in the US and Canada, Affiliate Support Organizations, Campus Chapters and ReStores. Affiliate Support Specialists also introduce affiliates to emerging programs, resource development opportunities and ways to maximize use of HFHI’s intranet site (MyHabitat).

Key Responsibilities:

Affiliate Support Specialist
Habitat for Humanity International

Help strengthen the Habitat network by connecting affiliates with the guidance, resources and support they need. Join Habitat for Humanity International as an Affiliate Support Specialist.

JOB SUMMARY

The Affiliate Support Specialist acts as a key resource, providing extended knowledge, interpretation, guidance and application of organizational policies and best practices for Habitat for Humanity affiliates in the US and Canada, Affiliate Support Organizations, Campus Chapters and ReStores. Affiliate Support Specialists also introduce affiliates to emerging programs, resource development opportunities and ways to maximize use of HFHI’s intranet site (MyHabitat).

RESPONSIBILITIES INCLUDE:

• 40% Respond to incoming calls, emails and referrals regarding interpretation, implementation and use of HFHI policy, protocol and programs.
• 20% Analyze and respond to escalated cases.
• 10% Provide a channel for complaints from or about the HFH network or internal departments.
• 10% Provide medium to long-term engagement coaching for affiliates in application of best practices for specific areas of infrastructure such as family services, board training or volunteer coordination.
• 10% Provide guidance to affiliates in complaint resolution.
• 5% Other related duties as assigned by supervisor.
• 5% Represent the Affiliate Support Center at conferences, summits and learning events.
• Meet individual and group SLAs.
• Customer Satisfaction > 90% on AFSS.

Hiring Range:

The actual salary offered for this role will be based on a variety of factors, including location, internal equity and the candidate’s qualifications and professional experience. HFHI offers a competitive, comprehensive benefits package that varies by country and typically includes vacation leave, sick leave, personal days, health insurance options, retirement plan contributions and life insurance. For work locations in the US, the hiring range for this position is:

$19.52 USD

-

$29 USD

/

Annual

About Us:

Habitat for Humanity, founded in 1976, is a global, Christian-based nonprofit organization that grew out of an intentionally multi-racial community in rural Georgia. Seeking to put God’s love into action, Habitat brings together people of all faiths and people of no faith to build homes, communities and hope. Working alongside each other, we help families and individuals build and improve places to call home and achieve the strength, stability and self-reliance they need to build better lives for themselves. Habitat seeks individuals who have a willingness to affirm these principles and values.

At Habitat for Humanity International, we are compelled by our Koinonia roots to put God’s love for all into action and pursue housing equity and opportunity by bringing all people together to build community and drive impact. We strive to build a culture rooted in learning, accountability and trust, attracting and retaining mission-driven talent reflective of the global communities we serve.

Equal Opportunity Employer Statement:

As an equal opportunity employer, we realize our success depends on courageously committing to being a workplace where all staff feel safe, welcome, visible, respected, supported and valued, and building a workforce that reflects a variety of lived experiences, backgrounds and perspectives, in which every person experiences dignity and respect.

Habitat for Humanity International is an E-Verify employer.

E-Verify information (English/Spanish)

Right to work (English/Spanish)

About Us

Habitat for Humanity, founded in 1976, is a global, Christian-based nonprofit organization that grew out of an intentionally multi-racial community in rural Georgia. Seeking to put God’s love into action, Habitat brings together people of all faiths and people of no faith to build homes, communities and hope. Working alongside each other, we help families and individuals build and improve places to call home and achieve the strength, stability and self-reliance they need to build better lives for themselves. Habitat seeks individuals who have a willingness to affirm these principles and values.

At Habitat for Humanity International, we are compelled by our Koinonia roots to put God’s love for all into action and pursue housing equity and opportunity by bringing all people together to build community and drive impact. We strive to build a culture rooted in learning, accountability and trust, attracting and retaining mission-driven talent reflective of the global communities we serve.

As an equal opportunity employer, we realize our success depends on courageously committing to being a workplace where all staff feel safe, welcome, visible, respected, supported and valued, and building a workforce that reflects a variety of lived experiences, backgrounds and perspectives, in which every person experiences dignity and respect.

We also require that all staff take seriously their ethical responsibilities to safeguarding our intended beneficiaries, their communities (especially children) and all those with whom we work. In line with the prevention of sexual exploitation and abuse, all staff must pass a thorough background screening and will be held accountable to upholding our policies around ethical behavior, including safeguarding and whistleblowing.