Specialist, Business Analysis

Role Responsibilities

As a Specialist, Business Analysis, you will be responsible for conducting investigations related to fraud impacting Western Union agents, handling escalated inquiries, and supporting fraud prevention initiatives. You will work directly with agents, gather and analyze information, document fraud events, and make informed decisions to help mitigate losses and protect the business.

• Conduct investigations into fraud events affecting Western Union agents.
• Handle escalated inquiries received through offline channels and determine appropriate courses of action.
• Interview agents and gather relevant information to assess potential fraud activity.
• Document investigations accurately and prepare detailed reports for internal stakeholders.
• Review transaction activity and identify patterns, trends, and indicators of fraudulent behavior.
• Utilize internal systems and investigative tools to support case reviews and decision-making.

Role Requirements

• Fluent in the English language both written and spoken.
• Being a self-motivated team player who will have a natural curiosity for learning and understanding new products.
• Strong ability to multitask using internal database systems.
• Analytical mindset, strong decision-making skills and attentive to details.
• Flexibility to work 8-hour shifts between 11:00 AM and 9 PM, according to business needs, with assigned schedules varying within this range.
• Prior experience working in customer and/or business partner facing positions.
• Prior experience with Compliance, Risk or Fraud is considered an advantage.

Work Shift

HYBRID - Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

BENEFITS AND OTHER DETAILS

Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your Lithuania specific benefits include:

• Private Health Insurance (3 options)
• Life & Accident Insurance
• Additional days off
• Wide variety of discounts and special offers
• Free Fitness facilities
• Volunteering activities
• Referral program

Salary

The monthly gross base salary range is 1,531 – 2,041 EUR. This range represents the anticipated low and high end of the salary for this position. Actual salaries will vary based on candidate’s qualifications, skills and competencies.

Other Details

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.

About Us

At Western Union, we’re more than a trusted name in global payments. We’re moving beyond remittances, beyond cash, and beyond the expectations of our customers.

Our talented teams enable us to transform into a digital-first company, built on the strength of our retail foundation and powered by next-generation payments. All this with the goal of helping people prosper.

Our customers inspire us to push boundaries and create services that make life easier and communities stronger. Wherever you are in the world, we’re committed to shaping the next generation of financial experiences.

Join us as we go beyond and be part of a team that’s redefining what’s possible.