Specialist, Client Services

Why Ryan?

• Hybrid and Remote Work Options

• Award-Winning Culture

• Generous Personal Time Off (PTO) Benefits

• Up to 20 Weeks of Parental Leave Top-up (Adoption Included

• Monthly Gym Membership OR Gym Equipment Reimbursement

• Health and Dental Benefit Eligibility Effective Day One

• RRSP with Employer Match

• Tuition Reimbursement After One Year of Service

The Spécialiste, Services Client / Specialist Client Services is responsible for supporting the Business Development Directors and Principals with lead generation, appointment setting, sales closing, and follow-up and monitoring of all matters related to business development and support, for prospects and clients. This individual is responsible for ensuring that prospect priorities are appropriately and timely handled and will be assigned to a Client Services Team Leader. The CS Team Leader will be kept proactively informed of status of prospects.

Duties and Responsibilities:

• Makes outgoing customer calls or cold calls in order to sell products and services
• Arranges meetings for Directors and Principals with prospective clients
• Accurately and efficiently enters customer information into Salesforce
• Maintains a list of potential leads and follows up with those
• Assists sales colleagues with arranging meetings and sales calls with customers
• Contacts customers in response to correspondence or feedback
• Maintain thorough understanding of Ryans products and services
• Maintains working knowledge of products and services sold and keeps current on industry developments by reading current news or attending workshops
• Works closely with the Business Development team to create and manage sales campaigns

Education and Experience:

2 years sales or telemarketing, ideally in a role selling to the finance and tax teams.

Computer Skills:

Understanding of Microsoft tools including outlook, excel and word. The use of CRM tools ideally Salesforce is an advantage.

Work Environment:

• Standard indoor working environment.
• Position requires regular interaction with employees and clients both in person and via e-mail and telephone.
• Position potentially offers the ability to work from home occasionally and for flexible hours.
• As many of our team members and clients are based in different time zones, occasional out-of-hours time may be necessary to accommodate calls.

Compensation Disclosure:

For Ontario based roles, the base salary hiring range for this position is $55,000 and $71,500. The Firm makes offers based on many factors, including qualifications and experience. Roles may be eligible for incentive compensation.

Equal Opportunity Employer: disability/veteran

Ryan Internships: Real Experience. Lasting Impact.

At Ryan, the world’s largest firm dedicated exclusively to business tax services, we’re redefining what it means to start a career in professional services. As a global leader not only in tax consulting but also in cutting-edge tax software innovation, we’re looking for bright, driven individuals who are going to help shape the future of our industry.

Our award-winning internship program offers opportunities across more than 35 departments, ranging from consulting and technology to operations and beyond. With positions available in over 35 locations worldwide, Ryan interns gain hands-on experience, mentorship from industry leaders, and the opportunity to make a meaningful impact from day one.

Recognized with the Handshake Early Talent Award and named among Vault’s Top Internship Programs, Ryan’s internship experience is designed to be more than just a summer or spring opportunity, it’s the beginning of a career path. Many of our interns go on to join Ryan full-time, contributing to our mission of delivering the best tax services and software solutions in the world.

Join us, and discover how far your potential can take you.