Specialist Commercial Customer Complaints
- Hiring from
- Serbia
- Work type
- Hybrid
- Posted
- Oct 2, 2026
Job Summary:
Responds to customer inquiries, expedites critical orders, communicates dispositions, researches and resolves issues, and researches orders.
What’s in it for you?
- A supportive team environment where everyone is working toward the same goal.
- An environment where you will have the tools and opportunities to further your career.
- Strong core values.
- Flexible working.
- Paid holiday, plus bank holidays.
- And more….
What You Will Do
Immediate management of customer complaints and product re-calls.
Approval and comprehensive management of related product returns and credit notes.
Request of technical product failure analyses and corrective actions as well as failure-sample returns to the respective product manufacturer.
Monitoring of customer deadlines and fulfillment of customer corrective actions.
Sanity checks of error reports. Including of technical experts technical marketing and QM.
Re-Invoicing – analysis and management of re-calculations in the area of ship & debit, correction and management of inaccurate customer invoices.
May Identify, investigate, and participate in opportunities to improve processes and procedures, to include various key performance metrics.
Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with consumer laws.
Maintains and updates electronic and/or hard copy records as required.
Key Skills Required
Typically requires a minimum of few years of related experience.
Experience in electronics/semiconductor/distribution industry preferred.
Possess expert knowledge of customer needs, products and complexity of business services.
Must have computer, email, phone, communication and problem solving skills.
Must be able to multi-task and work in a fast paced environment.
Good English level.
Re-Invoicing – analysis and management of re-calculations in the area of ship & debist, correction and management of inaccurate customer invoices.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.
Avnet is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. If you are interested in applying for employment with Avnet and need special assistance or an accommodation to apply for a posted position contact our Human Resources Service Center in your region: Americas applicants – hrnow@avnet.com, Asia applicants - hrnow.asia@avnet.com, EMEA applicants - hrnow.EMEA@avnet.eu.
About us
As a leading global technology distributor and solutions provider, Avnet has served customers’ evolving needs for more than a century. Through regional and specialized businesses around the world, we support customers and suppliers at every stage of the product lifecycle.
We help companies adapt to change and accelerate the design and supply stages of product development. With a unique viewpoint from the center of the technology value chain, Avnet is a trusted partner that solves complex design and supply chain issues so customers can realize revenue faster.
Avnet companies:
Avnet Abacus
Avnet Embedded Solutions
Avnet Integrated Solutions
Avnet Silica
EBV Elektronik
element14
Farnell
Hackster.io
Newark
Softweb Solutions
Tria
Witekio