Specialist Customer Operations Europe (Spanish, French or German Speaker)

About the role

We’re looking for a motivated and service-minded Customer Operations Specialist to support our Wholesale, Travel Retail and Distributor partners. You’ll join our central Customer Operations team for Europe, working closely with Sales, Marketing, Finance, Master Data, Warehouse and Business Analytics to ensure a smooth and reliable order-to-cash experience for your customer base.

About Movado B.V.

One of the world’s premier watchmakers, our client designs, sources and distributes multiple brands in the Watch and Jewellery segments worldwide.

What you’ll do

• Manage a portfolio of wholesale accounts, ensuring smooth order-to-cash operations.
• Collaborate with Sales, Finance, Marketing, Master Data and Warehouse teams for on-boarding customers, processing orders, returns and invoices.
• Monitor order flow, backlog and deliveries for our customers — coordinating with warehouse to make sure orders ship on time.
• Oversee our B2B portal and ERP system (SAP preferred) to process orders, credits/debits and maintain accurate records.
• Help generate regular order reports and contribute to continuous improvement projects as needed.

About you

• Strong written and verbal communication skills in Spanish, French and English; another European language is a plus.
• 3–4 years’ experience in a similar customer operations or order-to-cash role, ideally in a B2B environment.
• Detail-oriented, organised, and driven to deliver excellent service.
• Skilled in building relationships across teams and regions.
• Experience managing orders and backlogs in an ERP system (SAP preferred).
• Confident with Excel and comfortable working in a fast-paced, collaborative environment.

What we offer

• 8% holiday allowance and 5% pension contribution (shared employer/employee).
• Hybrid working (3 days in office).
• 25 vacation days plus public holidays.
• Career opportunities within our growing global organisation.
• Attractive employee discount and Long Service Awards.

The experience we are looking for

• Minimum of 2-3 years’ experience working across EU countries within a fast moving and dynamic organisation (FMG or retail desirable)

• High standard of education, Experience of working across international cultures

• Strong customer focus and ability to deliver results

• Order Management

• SAP or other ERP system

• Excel skills

• Ability to build strong relationships with key stakeholders within the business.

• Great a prioritising and planning, with a positive attitude towards challenges and joy in working and communication with different people globally

• Collaborative attitude who can quickly adjust to changes in priorities/tasks

• Excellent English, written and spoken

• Spanish, French, German and/or any other European language considered an advantage

Movado Group, Inc. is an equal opportunity employer. It prohibits discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any other legally protected status in accordance with applicable federal, state and local laws.

About Us

Movado Group was originally created in 1961 as the North American Watch Company. Its founder, Gedalio Grinberg, was a refugee from Cuba who quickly became a legend in the watch industry. Pioneering the luxury watch business, Grinberg gained acclaim through his many widespread accomplishments, including his contribution to building the Piaget brand, the rescue and revitalization of the Movado brand and his efforts to rally Swiss forces during the quartz crisis of the 1970s. Gedalio Grinberg laid the foundation for what has become, under the successful leadership of his son, Efraim Grinberg, a $500+ million watch company.

Today, Movado Group is a major player in the watch industry worldwide, offering exciting career opportunities and a strong portfolio of ten widely respected brands: Movado, EBEL, Concord, MVMT, Olivia Burton, Coach Watches, HUGO BOSS Watches, Lacoste Watches, Tommy Hilfiger Watches and Calvin Klein Watches.

As our brands expand globally, our employees continue to enjoy the rich experience of a small company environment, with hands-on involvement and exposure to many different aspects of the business. From Product Development to Supply Chain operations, our employees can learn the inner workings of the industry, while growing within the organization.

We currently own and operate over 50 Movado Company Stores that offer exceptional value on products from all our fine watch brands. With strategic locations nationwide, this retail division supports our brand image and increases sales for our company.

A successful global corporation, Movado Group employs over 1,100 people worldwide. Our corporate headquarters are in Paramus, New Jersey. We have manufacturing facilities in Switzerland and the Far East, and regional offices in France, Germany, the United Kingdom, China including Hong Kong.

We enjoy a strong international presence as a leader in the watch industry. From fashion to luxury, our distinctive and diverse brands offer a wide range of growth opportunities. Join the Movado Group team and work for the best brands in the market, while becoming a part of a world-class organization.