Specialist, Deduction Resolution

Your Opportunity as the Specialist, Deduction Resolution
In this role you will identify and resolve all types of deductions, including credits, in a timely and efficient manner with a clear understanding of impact to Sales, the balance sheet, and the P&L, while identifying trends to drive future improvement. This individual should have strong communication, analytical and problem-solving skills, as well as strong collaboration with cross-functional partners to minimize deduction issues and improve invoice accuracy.

Location: Orrville, Corporate Offices

Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires

In this role you will:

• Research, analyze, and resolve deductions on customer payments while adhering to established processes to ensure coding, reporting, and financial impact accuracy.
• Accountable for driving results with brokers, sales, and sales support on pre-determined deduction metrics, timely follow up with customers on invalid deductions, and takes the lead on driving collaboration of key accounting and finance decisions.
• Provide insight to Supply Chain partners to support cost savings and avoidance opportunities, along with support of scorecard adherence.
• Responsible for idea generation, maintenance and utilization of department tools and dashboards to identify customer payment trends and opportunities through data analysis.
• Build strong relationships with internal and external partners to drive customer behavior improvements.
• Manage a combination of daily responsibilities and special projects to support current business activities and needs.

What we are looking for:

Minimum Requirements:

• Bachelor’s degree

• 1 year of related business experience

• Effective interpersonal skills, both written and verbal, to build relationships with internal and external partners.
• Intermediate Excel skills (V-Lookup, Pivot Table, Formulas)
• Strong problem solving, and analytical skills needed in managing complex business situations and achieving objectives.
• Ability to organize information and prioritize tasks to meet deadlines in time sensitive situations.
• Ability to display indirect leadership across other functional areas to accomplish company goals.
• Proficient computer skills, including Microsoft Word and PowerPoint.

Additional skills and experience that we think would make someone successful in this role:

• Business, Finance, or Supply Chain focused degree
• Experience in the CPG (Consumer Packaged Goods) industry
• Data visualization tool experience (i.e. Spotfire, Tableau)
• Career interest in the Supply Chain and/or Finance field

The Right Place for You

We are bold, kind, strive to do the right thing, we play to win, and we believe in a strong community that thrives together. Our culture is rooted in our Basic Beliefs, and we believe in supporting every employee by meeting their physical, emotional, and financial needs.

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We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, genetic information, age, national origin, disability status or protected veteran status.

Where Talent Thrives and Community Grows

We’re a community of passionate, talented professionals dedicated to creating food people and pets love—while supporting the communities in which we work and live. We value what makes each person unique, champion growth and development, and foster collaboration that fuels productivity and drives our shared success.

Learn more about our Thrive Together purpose

What Makes Us Unique

At Smucker, we're passionate about creating a workplace where you truly belong. With a culture rooted in our Basic Beliefs and a competitive Total Rewards program, we aim to support every employee by meeting their physical, emotional, and financial needs.

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How We Hire

Our culture is sustained and brought to life every day by the people of Smucker and our hiring process is designed to identify the right candidate for every position at our company.

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Equal Opportunity Employer Statement

The J. M. Smucker Co. (the “Company”) is an Equal Opportunity Employer. No person will be discriminated against in hiring or in any other aspect of their employment on the basis of race, color, religion, sex (including pregnancy), age, national origin, ancestry, citizenship status, sexual orientation, gender identity or expression, transgender status, marital status, familial status, disability, genetic information, protected veteran/military status, or any other characteristic protected by applicable federal, state or local law.