Specialist, Export Notification

Ocean Network Express Custom Field 1: USA - Boise Salary Range: 50,000 to 57,000 Location Boise, Idaho ; This position will follow a hybrid work-from-home/office model with at least three days in the office weekly. Role Summary This position is responsible for the successful execution of the Export Notification process. Required to follow policies and procedures to provide an optimal level of customer service. Responsible for broken route updates, booking adjustments as per Space/Marketing direction, change of destination requests and problem resolution. Incumbent will report directly to the Supervisor; Service Operations, Cargo Management. Additional Responsibilities Logistics Specialist Task Fulfillment Troubleshoot and resolve complex challenges involving cargo movement including but not limited to: schedule deviations, route changes, space challenges and broken routes. Handles situations that may require adaptation of response or extensive research according to situational needs. Requires advanced problem solving Assess customer needs and suggest/promote alternative options Research and respond to routine/non-routine customer issues/problems and make recommendations for solutions to nonstandard issues. Proactively pursues continuous improvement Apply knowledge, procedures, and good judgment in daily decision-making Ability to remain calm and make clear reasoned decisions under pressure and able to adapt to fast-changing situations. Core Required Skills and Competencies Strong written and verbal communication, ability to work with multiple departments within ONE NA to resolve issues Strong Data handling and Analytical reasoning skills Strong Critical thinking skills Adapts to change and prioritizes for high-end results Responsive, dependable and follow through Ability to work as a team player as well as independently Strong analytical skills to clarify problems and opportunities for improvement of ONE’s processes and service levels. Ability to multi-task Positive and professional demeanor Excellent written and verbal communication skills Strong interpersonal skills Function Specific Skills Previous experience in logistics, customer service, sales, or other related fields is a plus Gsuite or Microsoft Office experience is required. Customs and logistics knowledge is a plus but not required. Required Minimum Years Experience 0 to 2+ function-related Required Minimum Education Bachelor’s Degree Preferred Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. At Ocean Network Express, we strive toward high-level results for all our employees and pride ourselves on identifying opportunities for internal movement and advancement of proven talent. If you’re interested in a career in the global transportation industry and are looking for growth and advancement opportunities, we encourage you to apply. We enjoy meeting candidates who are persistent in their own professional development. ONE NA follows a hybrid work schedule requiring employees to work 3 days in the office (i.e. Tuesday, Wednesday, Thursday) and 2 days remote each week. Salary commensurate with experience means your pay will be directly proportional to your background, skills, and qualifications. What we offer: Opportunities available with hybrid working arrangements Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan About Ocean Network Express (ONE) Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha (“K” LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world’s sixth-largest container carrier with a fleet size of approximately 1.91 million TEU. Operating more than 240 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of the Premier Alliance, a global ocean carrier consortium. For more information, please visit www.one-line.com #JIL #ZR Nearest Major Market: Boise Nearest Secondary Market: Meridian