Specialist I, Patient Financial Services

About Us: The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe. Exciting Opportunity at MSK: Patient Financial Services Speciali st ( hybrid New York City, NY ) At Memorial Sloan Kettering Cancer Center, our mission is ending cancer for life. As a Specialist I in Patient Financial Services, you will help patients maintain access to care by coordinating insurance verification, authorizations, financial guidance, and accurate information while supporting optimal reimbursement and compassionate service across MSK’s care teams. Role Overview Collaborate with patients, clinical teams, administrative staff, and insurance carriers to support continued access to care and appropriate reimbursement for services. Counsel patients before their first appointment and obtain required referrals, authorizations, and supporting documentation. Obtain pre ‑ certification from insurance carriers in alignment with each plan’s requirements. Maintain current knowledge of insurance guidelines and communicate updates to leadership. Identify and report trends or changes in reimbursement patterns. Communicate authorization outcomes to clinical and administrative staff. Explain insurance coverage and requirements , payment responsibilities, and available financial options to patients. Provide timely updates to clinical teams throughout the authorization process. Educate clinical staff on patients’ insurance coverage and financial responsibilities. Work autonomously while maintaining strong partnership with internal stakeholders. Key Qualifications Strong written and verbal communication skills . Ability to work independently and make sound decisions regarding financial clearance. Experience in patient service or customer service , with the ability to communicate financial concerns and coverage limitations with empathy and professionalism. Proven ability to manage pre ‑ certification or insurance ‑ related administrative tasks. Familiarity with medical insurance carriers and coverage requirements. Core Skills Growth ‑ minded , actively seeking opportunities for continuous development. Effective communicator , comfortable speaking with people at all levels of the organization including patients, physicians , care team members, and insurance c arrier s . Results ‑ oriented , adaptable, and energized by challenges. Self-motivated and capable of autonomous work. Additional Information: Training Schedule: Monday through Friday, flexible within these hours 7:30 AM to 5:00 P M EST. During training, you will primarily work onsite in New York City. Regular Schedule After Training: This is a hybrid position requiring onsite work 3-4 days per week with flexibility to be assigned to various MSK mid-town sites and rotating Saturday shift . Onsite days: 9:00 AM - 5:00 PM EST Remote days: 11:00 AM - 7:00 PM EST Saturday rotation: 8:00 AM - 4:00 PM EST approximately every 5 weeks Location: Hybrid role with regular onsite attendance required 3-4 days per week at MSK mid-town sites ; 53 rd St, 1275 York Ave, Koch, BAIC, Kimmel Reporting to : Supervisor, Patient Financial Services Helpful Links : Compensation Philosophy Benefits Pay Range: $26.77 - $40.05 FSLA Status: Non-Exempt Closing : At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills. MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision. Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.