Specialist III, Quality Relations

Specialist III, Quality Relations Fully Remote • OSC Utah - Salt Lake City, UT 84111 Apply Apply Description The Specialist III, Quality Relations designs and implements training programs in Canvas and ensures content is up-to-date, accurate, and engaging across the assigned function or functions within Academic Operations. This role collaborates closely with Specialist II and I to ensure training delivery aligns with departmental needs and company standards. Key Responsibilities Build training programs and modules into Canvas for assigned function(s) Update and maintain existing training content in Canvas based on feedback and evolving processes Collaborate with Specialist II and I to ensure content accuracy and alignment with functional requirements Evaluate training effectiveness through assessments, feedback, and performance metrics Identify trends in learner or employee training challenges and recommend process improvements Support Specialist I by providing guidance and mentorship for delivery of training to new hires Participate in cross-functional projects and initiatives to enhance training materials and processes Maintain accurate records of training completion, attendance, and outcomes Assist in the development and implementation of remediation programs as needed Ensure consistent use of training technology tools for communication and data integrity Perform high-impact role duties to maintain credibility within the function Qualifications Bachelor’s degree in human resources, education, instructional design, or related field Minimum of 3 years of experience in training, coaching, or instructional design Strong understanding of adult learning principles and training methodologies Excellent presentation, communication, and interpersonal skills Proficiency in Canvas, LMS platforms, and Microsoft Office products Ability to engage and motivate participants in a functional environment Certification in training or instructional design (e.g., CPLP, ATD) is a plus Must demonstrate a minimum of one year of high-impact proficiency in current Academic Operations role to be eligible