Specialist, Operations

The Operations Specialist performs a wide variety of analytical, operational, and administrative duties in support of the business unit. The Operations Specialist assures integrated and coordinated short-term, mid-term, and long-range planning for assigned projects and tasks, including preparation of materials, scheduling, support of interdepartmental projects and interactions, resource coordination, and follow-up with project teams and clients to ensure assigned work is completed on schedule, within budget and scope, and to the client’s satisfaction. This role supports project managers and operations teams through preparation and maintenance of contractual and project documentation, project setup and closeout, purchase order processing, and assistance with invoicing and billing follow-up. The Operations Specialist collaborates with clients and internal teams, including Legal, anticipates stakeholder needs, implements process improvements, and mentors entry-level operations support team members.

What You Will Do:

· Provides analytical, operational, and administrative support to the business unit, coordinating short-, mid-, and long-term planning, scheduling, materials, and cross-functional resource needs.

· Supports project managers and operations teams throughout the project lifecycle; completes assigned tasks within schedule, budget, and scope; follows up with teams and clients to ensure satisfaction; and escalates potential deviations, problems, and recommended corrective actions.

· Prepares, reviews for accuracy and completeness, routes, and maintains contractual and project documents, including statements of work, nondisclosure agreements, master service agreements, subcontractor agreements, and closeout records.

· Coordinates contractual reviews and approvals with clients and Legal; maintains supporting tax forms, insurance certificates, signatory approvals, and contractor/subcontractor records; and tracks renewals.

· Assists with proposals and quotes, processes purchase orders, and coordinates project setup and closure documentation and activities.

· Supports invoice generation, verification, and billing follow-up, working with internal teams and clients to resolve documentation and processing issues.

· Applies business knowledge to identify and implement operational improvements, standardize processes, templates, and workflows, and promote adoption of changes across teams and projects.

· Builds relationships with internal customers, external clients, and key stakeholders; anticipates and clarifies needs through active listening and probing questions; and collaborates across teams to deliver appropriate solutions, strengthen efficiency, and maintain project alignment.

· Mentors and coaches entry-level operations support staff, sharing knowledge and developing operational skills and effective relationships with internal and external stakeholders.

What You Will Need:

Education and Experience

• 6+ years of relevant experience
• Must have a bachelor's degree or equivalent experience.

Knowledge, Skills, and Abilities

• Strong analytical, operational, and administrative support skills, including integrated short-, mid-, and long-range planning, scheduling, resource coordination, and delivery of assigned tasks on time, within budget and scope, and to client satisfaction; identifies problems and recommends corrective action.

• Experience supporting contracts, SOWs, NDAs, MSAs, subcontractor agreements, proposals, quotes, and project setup/closeout; maintains complete, accurate, current, accessible records and coordinates reviews, supporting documentation, and approvals with clients, Legal, and internal teams.

• Experience supporting purchase orders and billing workflows, including invoice generation, verification, processing, follow-up, and revenue/billing support.

• Ability to learn tools, processes, and systems; acquire, retain, understand, apply, and transfer knowledge; and mentor entry-level staff in operational support and customer relationship development.

• Active listening skills to understand internal and external client needs, assess context and information qualitatively and quantitatively, ask probing questions, retain information, and respond with solutions; collaborates across functions and management levels to support resource planning and improve project execution.

• Business understanding to identify and implement operational improvements; accepts change, recommends enhancements to meet client needs, and drives adoption among colleagues and on assigned projects.

• Understands key performance indicators and their business significance and takes action to drive departmental results.

• Builds on established rapport with internal customers and stakeholders to improve efficiency and collaboration, anticipate needs, and act proactively.

• Understands responsibilities and departmental goals; holds self and team members accountable for commitments and high standards; takes responsibility for actions, behaviors, decisions, and results; and uses root cause analysis to improve performance.

• Dependable and consistent, with availability outside normal work hours and ability to backfill for coworkers when needed.

• Independent, objective, open-minded thinking, strong attention to detail, and sound judgment.

• Proficient time management and effective multitasking.

• Working knowledge of the ABS Health, Safety, Quality and Environmental Management System.

Reporting Relationships

Reports to a manager, director, or executive level position.

Working Conditions

Work will normally be performed in an office environment and/or require visits to client sites, which may include manufacturing plants, remote field sites or structures. Client site work will be of a non-manual nature but may require physical activity including walking and climbing.