Specialist Service Installation & Maintenance

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them.

Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself.

Job Summary: -

Service Installation and Maintenance Specialists serve as an operational contact representing Empower and are expected to coordinate and oversee the setup of complex system changes related to plan design and features submitted by Plan Sponsors, Advisors, Third Party Administrators, or other Client Services associates. Responsible for analyzing requests for completeness and to ensure features are set up properly within the recordkeeping system. Team members review work items and work in conjunction with other operational teams to facilitate requests accurately. Manages daily communications with internal and external parties to maintain or improve quality of the processed requests.

Primary Duties and Responsibilities: -

• Collects or receives work as assigned from Plan Sponsors, Third Party Administrators, other intermediaries, or other associates within Client Services.
• Assigns work to other operational departments for completion.
• Coordinates the sets-up or removal of products or features for retirement plans on the recordkeeping system.
• Reviews work returned from other departments to ensure proper quality standards have been achieved.
• Completes processing steps as documented within standard operating procedures.
• Follows-up on outstanding issues with internal functional areas.
• Provide status of in-progress set-ups, providing the highest level of customer service and satisfaction.
• Assist client-facing teams with plan questions or issues by joining calls or meetings with clients and/or internal departments.
• Completes internal recordkeeping system changes and performs maintenance as necessary.
• Demonstrates overall proficiency, self-reliance, and resourcefulness.
• Services all segments of the Client Services organization
• Assists with research and long-term projects
• Other as assigned.

Background and Qualifications:

• Bachelor’s Degree is a must
• 1-2 years of experience in the financial services industry Knowledge
• Proficient in Microsoft Office, including Excel, Word, and Outlook
• Ability to multi-task, prioritize, and problem-solve effectively
• Proven ability to work effectively within a team and individually
• Strong attention to detail
• Excellent time management
• Excellent verbal and written communication
• Flexible schedule

We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age, race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law.

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Remote and Hybrid Positions

For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment will be provided. You may be required to work in the office if you do not have an adequate homework environment and the required internet connection.

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