Specialist, ServiceNow ITOM (BTS)
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- Canada
- Work type
- Remote
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Our Saskatoon based client has an immediate need for Specialist, ServiceNow ITOM (BTS) 1 year contract, Remote delivery.
The ITOM Specialist will support the planning, design and implementation of ServiceNow ITOM capabilities, with a focus on Discovery, Service Mapping, and CSDM 5.0. This is a hands-on project role requiring strong technical knowledge combined with the ability to facilitate workshops, develop implementation approaches, and work across technical teams to deliver solutions.
Certifications ( Must Have )
Start Date: December 1, 2026
End Date: November 30, 2027
Location: Saskatoon/ Hybrid if local or remote
Experience
Intermediate (minimum 5 years of experience)
Role Description
The ITOM Specialist will support the planning, design and implementation of ServiceNow ITOM capabilities, with a focus on Discovery, Service Mapping, and CSDM 5.0. This is a hands-on project role requiring strong technical knowledge combined with the ability to facilitate workshops, develop implementation approaches, and work across technical teams to deliver solutions.
Skills/experience
The ITOM Specialist will support the planning, design and implementation of ServiceNow ITOM capabilities, with a focus on Discovery, Service Mapping, and CSDM 5.0. This is a hands-on project role requiring strong technical knowledge combined with the ability to facilitate workshops, develop implementation approaches, and work across technical teams to deliver solutions.
Certifications ( Must Have )
- ServiceNow Certified System Administrator ( CSA )
- Certified Implementation Specialist -Data Foundations (CMDB & CSDM )(CIS-DF)
- Certified Implementation Specialist-Discovery (CIS-Discovery)
Start Date: December 1, 2026
End Date: November 30, 2027
Location: Saskatoon/ Hybrid if local or remote
Experience
Intermediate (minimum 5 years of experience)
Role Description
The ITOM Specialist will support the planning, design and implementation of ServiceNow ITOM capabilities, with a focus on Discovery, Service Mapping, and CSDM 5.0. This is a hands-on project role requiring strong technical knowledge combined with the ability to facilitate workshops, develop implementation approaches, and work across technical teams to deliver solutions.
Skills/experience
- Hands-on ServiceNow ITOM, Discovery and CMDB implementation experience.
- Experience leading or facilitating technical workshops.
- Hands on Experience is modifying OOB Patterns
- Strong understanding of MID Servers, Discovery, Service Mapping, IRE, and CSDM.
- Good infrastructure knowledge across Windows/Linux, networking, VMware and cloud environments.
- Strong troubleshooting, solution design and stakeholder engagement skills.
- ServiceNow ITOM/Discovery/Service Mapping/CMDB certifications are desirable.
Certifications ( Must Have )
ServiceNow Certified System Administrator ( CSA )
Certified Implementation Specialist -Data Foundations (CMDB & CSDM )(CIS-DF)
Certified Implementation Specialist-Discovery (CIS-Discovery)
Key Responsibilities
ServiceNow Certified System Administrator ( CSA )
Certified Implementation Specialist -Data Foundations (CMDB & CSDM )(CIS-DF)
Certified Implementation Specialist-Discovery (CIS-Discovery)
Key Responsibilities
- Plan and facilitate technical planning, requirements and design workshops.
- Translate requirements into practical solution designs and implementation plans.
- Configure and implement ServiceNow Discovery, MID Servers, credentials, schedules and related ITOM capabilities.
- Support implementation and improvement of the CMDB, including CI relationships, IRE, CSDM and data quality.
- Work with server, network, security, cloud and application teams to identify and resolve technical dependencies.
- Configuring CMDB health Dashboard, Ci Class Manager.
- Troubleshoot Discovery, connectivity, credential and configuration issues.
- Develop testing, validation and deployment approaches.
- Document solutions and provide knowledge transfer to operational teams.
- Identify risks, gaps and opportunities for improvement throughout implementation
