Splunk ITSI Architect

Splunk ITSI Architect

Position Description
We CGI is seeking an experienced Splunk ITSI Architect to join our Enterprise Observability Practice. You will lead the architecture and maturity roadmap for client observability programs – designing service centric monitoring with Splunk IT Service Intelligence (ITSI), Splunk Cloud Platform, and Splunk Observability Cloud, integrated with ServiceNow, Cisco ThousandEyes, and enterprise monitoring tools – while guiding delivery teams and client stakeholders across the United States.

This is a Full-Time, On-Site employment opportunity located in Lafayette, LA (Preferred) or any CGI Office in a Hybrid Model.


Your future duties and responsibilities
. Own the Splunk ITSI solution architecture, including service model design, dependency trees, entity strategy, and service template standards
. Lead current state assessments and baselining, identify gaps, and build phased observability maturity roadmaps with clear milestones and outcomes
. Define KPI strategy and governance – KPI libraries, base search design, threshold standards, adaptive thresholding, and threshold ownership
. Design event management architecture – correlation searches, notable event aggregation policies, Episode Review workflows, and closed loop ServiceNow incident integration – to reduce alert noise and improve root cause analysis
. Architect integrations across Splunk Cloud Platform, Splunk Observability Cloud, ThousandEyes, ServiceNow CMDB, and infrastructure and network monitoring tools such as OpManager
. Design CMDB driven service onboarding automation, CMDB and change data enrichment, and a standardized onboarding “factory” for new applications and services
. Lead adoption of Splunk ITSI 5.0 and AIOps capabilities, including Event iQ Detect and Diagnose, AI powered Service and KPI Discovery, anomaly detection, predictive analytics, and capacity forecasting
. Set performance and cost standards for Splunk Cloud, including search optimization, KPI search efficiency, data onboarding, and retention
. Define operational and executive visibility through glass tables, service health dashboards, and capacity and performance reporting
. Serve as technical lead and escalation point for delivery teams; mentor engineers and review their designs and configurations
. Establish governance cadence, service metrics, and reporting; scope and estimate enhancement initiatives with defined deliverables and acceptance criteria
. Support pre sales activities, including solution design, proposals, statements of work, effort estimates, and client executive presentations
. Contribute to practice reference architectures, accelerators, and observability standards.


Required qualifications to be successful in this role
At least 10+ years of experience in monitoring, observability, or IT operations, including architecture or technical lead roles
. 5+ years of hands on experience with Splunk Enterprise or Splunk Cloud Platform
. 3+ years designing and delivering Splunk ITSI solutions, including service modeling, KPI design, and event analytics at enterprise scale
. Expert SPL skills and deep knowledge of Splunk architecture, data onboarding, the Common Information Model (CIM), and search performance tuning
. Proven experience integrating Splunk ITSI with ServiceNow ITSM and CMDB, including service mapping and automated incident workflows
. Experience designing observability across hybrid environments – on premises, VMware, AWS or Azure, and SaaS, PaaS, and IaaS
. Strong understanding of observability and AIOps concepts – logs, metrics, traces, synthetics, end user experience, and anomaly detection
. Proven ability to lead assessments, build roadmaps, and present to technical and executive stakeholders
. Excellent communication, facilitation, and client facing consulting skills

Preferred Qualifications
. Splunk Enterprise Certified Architect, Splunk Core Certified Consultant, or Splunk IT Service Intelligence Certified Admin
. Splunk Cloud Certified Admin, Splunk Enterprise Certified Admin, or Splunk O11y Cloud Certified Metrics User
. Experience with Splunk Observability Cloud, OpenTelemetry, and Cisco ThousandEyes, including AI SRE and AI troubleshooting capabilities
. Familiarity with Splunk Agent Observability or other approaches to monitoring AI agents and AI enabled applications
. Experience with Dynatrace, Splunk AppDynamics, or other APM platforms
. Experience with Splunk Enterprise Security, Splunk SOAR, or the Splunk AI Toolkit (formerly Machine Learning Toolkit, MLTK)
. Automation and observability as code experience (Python, REST APIs, CI/CD)
. ITIL 4 certification or strong knowledge of incident, problem, change, and service level management
. Experience in utilities, energy, or other regulated public sector environments
. Previous consulting, professional services, or systems integration experience, including pre sales support

Education: Bachelor's degree in computer science on related field.



CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $82,600.00 $244,000.00.
CGI's benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation, holidays, and sick time
. Paid parental leave
.Learning opportunities and tuition assistance
. Wellness and Well being programs
CGI anticipates accepting applications for this position through 2026 11 30.


Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our team—one of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI’s legal duty to furnish information.