Sr Aanlyst Customer Technical Training

About Us

Zelis is modernizing the healthcare financial experience in the United States (U.S.) across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

At Zelis, AI is woven into the fabric of how we work. Every associate is expected - and empowered - to partner with AI to challenge the status quo, accelerate innovation, and amplify their impact. This is a place for builders with a growth mindset who act with agility, embrace change, and use modern technology to shape smarter solutions, exceptional experiences, and the future of our industry for our clients, customers, and our culture.

Why We Do What We Do

In the U.S., consumers, payers, and providers face significant challenges throughout the healthcare financial journey. Zelis helps streamline the process by offering solutions that improve transparency, efficiency, and communication among all parties involved. By addressing the obstacles that patients face in accessing care, navigating the intricacies of insurance claims, and the logistical challenges healthcare providers encounter with processing payments, Zelis aims to create a more seamless and effective healthcare financial system.

Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience. The local team contributes to the development and implementation of innovative solutions, ensuring that technology and processes are optimized for efficiency and effectiveness. Beyond operational expertise, Zelis India cultivates a collaborative work culture, leadership development, and global exposure, creating a dynamic environment for professional growth. With hybrid work flexibility, comprehensive healthcare benefits, financial wellness programs, and cultural celebrations, we foster a holistic workplace experience. Additionally, the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis’ award-winning culture. 

Position Overview

Zelis is seeking a motivated individual to drive learning content development and learning operations across the business unit through the design, build, and management of impactful digital learning assets and knowledge resources that enable measurable business outcomes.

The ideal candidate will lead the development and maintenance of digital learning content and documentation related to products, programs, and processes, using tools like Articulate and Synthesia to translate complex business processes into clear, easy-to-understand learning resources. This position is responsible for ensuring team members can develop, maintain, and increase their process and product knowledge — and effectively communicate that knowledge with clients and stakeholders — through well-designed, efficiently produced content and well-managed learning operations.

• Design, build, and publish digital learning content — including microlearnings, e-learning modules, and job aids — using Articulate, Synthesia, and other AI-enabled authoring tools, with a focus on reducing content turnaround time while maintaining quality
• Capture, consolidate, and share critical knowledge across the business unit through documentation and content that supports optimized business process execution and improved business outcomes
• Manage the end-to-end learning content lifecycle: research and scope learning requests, build drafts against agreed timelines, drive reviewer sign-off, and publish final assets ready for associate use
• Create and maintain knowledge management content and documentation specifically supporting AI/GPT tools — including reference guides, usage documentation, and knowledge bases that inform how Custom GPTs are built, used, and maintained across the team
• Learning operations tracking — managing intake, prioritization, and status of all learning requests through centralized systems to ensure visibility and on-time delivery
• Deploy standard feedback surveys across e-learning and any instructor-led sessions; analyze results to identify trends and drive improvements to existing content
• Maintain and evolve knowledge management systems, ensuring content is current, discoverable, and free of usability issues
• Partner with hiring managers and business unit leaders to identify learning needs and build aligned training plans and supporting content
• Provide instructor-led facilitation support as needed
• Support development of reporting and insights tools (e.g., GPT-based tools) that convert engagement and feedback data into actionable summaries for leadership
• Participate in process improvement sessions, documenting impacted knowledge resources and advising on cross-functional change management impacts
• Complete regular content and documentation audits to identify opportunities for alignment, improvement, consolidation, or retirement

Qualifications

• 2+ years of experience in technical software learning development
• 2+ years of facilitation and learning development experience
• 2+ years of experience within the US Healthcare industry preferred
• Excellent verbal and demonstrative communication skills
• Bachelor's degree or advanced degree
• In lieu of a degree, 3+ years of experience in a related field.

Core Competencies

• Demonstrated proficiency building polished digital learning content independently, from storyboard through published asset
• Comfort using AI-enabled tools to accelerate content development and drive efficiency gains, including documenting and maintaining knowledge resources for Custom GPTs
• Strong understanding of adult learning principles and instructional design, applied primarily through self-paced and digital formats
• Experience with enterprise content management and collaboration systems (e.g., Workday, Confluence)
• Demonstrated proficiency in translating technical concepts into understandable terms with minimal reliance on jargon
• Excellent writing, organizational, and project-tracking skills with impeccable attention to detail
• Facilitation skills

Commitment to Diversity, Equity, Inclusion, and Belonging

At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity

Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and/or interview process, please email talentacquisition@zelis.com.

About Us

Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than 750 payers, including the top five national health plans, regional health plans, TPAs and millions of healthcare providers and consumers across our platform of solutions. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts – driving real, measurable results for clients.

Zelis maintains a transparent, fee-free recruitment process. All genuine offers originate from our Talent Acquisition team using the “@zelis.com” domain. We do not use WhatsApp or personal emails for recruitment. Forward any suspected fraud to verify-offers@zelis.com for prompt investigation. Thank you for staying vigilant.