Sr Account Manager

About RAB2B

RAB2B is a global B2B marketing agency that partners with ambitious brands to drive measurable growth. We combine strategic thinking, media excellence, and operational rigor to deliver integrated solutions across markets. Our culture is built on accountability, clarity, and performance — empowering our teams to lead with ownership while collaborating across disciplines.

About the role

The Senior Account Manager is the day-to-day lead on a Fortune 500 enterprise technology client account and plays a crucial role in maintaining client satisfaction and driving business growth. They will act as a bridge between clients and internal teams (creative, strategy, production and digital), ensuring that projects are delivered successfully within budget and on schedule. The work spans sales, partner and end-user/customer marketing across digital assets, video and other marketing deliverables. This role requires a proactive approach, strong organizational skills, and the ability to manage multiple projects simultaneously. This is a fully remote, individual contributor role reporting to the Account Director.

What you'll do

Strategic Client Management:

• Develop and maintain long-term relationships with key clients.
• Connect day-to-day work to clients’ marketing and business objectives: ask strategic questions, spot misalignment early and offer recommendations when direction is being shaped.
• Lead day-to-day client meetings and presentations.
• Intake client requests, clarify objectives and turn them into clear, actionable briefs for internal teams.
• Build relationships beyond day-to-day contacts through regular check-ins with senior stakeholders to understand their roadmap and priorities.
• Push back diplomatically when a request does not serve the client’s goals, explaining the reasoning and offering an alternative.
• Conduct or assist with subject matter expert (SME) interviews when additional information is needed for projects or recommendations.

Project Management:

• Own projects from kickoff to delivery, including timelines, schedules, status reports and client approvals.
• Coordinate with senior strategists and creatives to develop and execute complex campaigns.
• Ensure alignment with clients’ strategic goals and objectives.
• Build accurate estimates, track actual hours against the estimate and flag out-of-scope requests before work begins.
• Deliver projects on time and on budget, escalating risks to the Account Director early.
• Review deliverables for quality, accuracy and brand compliance before they go to the client.
• Align decision-makers early and consolidate stakeholder feedback to limit revision rounds and protect timelines and budget.
• Send clear, thorough meeting recaps and keep project documentation current in Basecamp, Jira and Teams.

Campaign Planning:

• Support the development of multi-channel campaigns, work closely with senior strategists and creative leads, and ensure alignment with client objectives.

Campaign Execution:

• Oversee the execution of campaigns and deliverables, ensuring they meet strategic goals.
• Monitor performance closely and share results and recommendations with the client.

Cross-Functional Team Management:

• Manage cross-functional teams (creative, strategy, production and digital) to keep work moving, set clear expectations and hold teams to deadlines.

Account Growth:

• Identify opportunities for additional services or projects with existing clients and draft scopes of work to propose them.
• Possibly participate in cross-functional teams for company-wide initiatives and strategic projects.

Market Research:

• Conduct research on industry trends and competitor activities to inform campaign strategies.

Process Improvement:

• Propose and implement improvements to internal processes and workflows based on client feedback and project experiences.

Qualifications

• 3–5 years of experience in an agency or client-facing marketing role
• Strong client communication skills (both written and verbal)
• Experience working with digital marketing campaigns (media, content, or web)
• Ability to manage multiple projects and priorities in a fast-paced environment
• Highly organized, detail-oriented, and proactive mindset
• Strong collaboration skills and ability to work cross-functionally
• Experience in B2B marketing and/or healthcare industry is a plus
• Exposure to campaign performance metrics or analytics is a plus
• Bachelor’s degree in marketing, communications, business, or a related field