Sr. Account Manager – Inside Sales

Build a career powered by innovations that matter! At Novanta, our innovations power technology products that are transforming healthcare and advanced manufacturing—improving productivity, enhancing people’s lives and redefining what’s possible. We create for our global customers engineered components and sub-systems that deliver extreme precision and performance for a range of mission-critical applications—from minimally invasive surgery to robotics to 3D metal printing. Novanta is one global team with over 26 offices located in The Americas, Europe and Asia-Pacific. Looking for a great place to work? You have found it with a culture that embraces teamwork, collaboration and empowerment. Come explore Novanta. Novanta is the world’s leading developer of robotic end of arm technologies. Novanta end-effectors enhance productivity and flexibility of robotic and automated solutions across a wide spectrum of industries through capabilities such as automatic tool changing, force-torque sensing, material removal, and more. Since 1989, our commitment to engineering excellence, superior quality, and customer-focused support drives us to innovate and continuously improve the most reliable automated solutions available. The Sr. Inside Sales Account Manager develops and leads the partnering relationship with customers to ensure the long-term, sustainable delivery of high-value solutions and services. As the gatekeeper of high customer-focused offerings, the account manager is responsible for maintaining, strengthening, and broadening existing account relationships, as well as developing new accounts and primary key player relationships. The account manager will liaise among direct customer contacts; end-user customer contacts, whenever possible; and the sales, engineering, and operations functions to optimize customer product and service deliveries. The account manager is not only responsible for managing the portfolio of existing accounts; but also growing new customers and long-term account relationships. Major Responsibilities Acts as an independent, individual contributor to facilitate the discovery, diagnosis, and design, and deliveries of high-value customer products and services Operates as program leader for all new and assigned accounts Develops, maintains and strengthens sustainable customer relationships Develop a trusted advisor relationship with key customer stakeholders and executive sponsors Acts as customer’s representative to internally communicate the needs and expectations of the customer Communicates frequently and clearly the progress of client engagements and program initiatives to both internal and external stakeholders Forecasts sales for existing and new accounts, including tracking defined key account metrics Identifies and grows opportunities within sales territory and collaborate within the sales teams to ensure growth attainment Manages all account communications and interactions using internal CRM database, verifies quotations and sales order accuracy Assists with high severity requests or issue escalations as needed Accountable for post sales, customer service support Knowledge, Skills and Abilities Required Demonstrated ability to effectively communicate and influence at all levels of ATI and the customers’ organizations Proven ability to develop and maintain strong customer relationships Experienced in delivering company solutions that align with explicit customer needs Proven ability to work independently with high organizational and time management skills Proven ability to prioritize multiple projects with high attention to detail Effective negotiations and meeting facilitation skills Excellent verbal, presentation, and written communications skills Effective prospecting skills from cold calling to lead management follow-up Has experience in uncovering, diagnosing, and designing technical solutions consistent with customer needs. Minimum Education and Experience Minimum 3 years experience selling technical products within industrial automation and manufacturing markets (e.g. automotive, aerospace, packaging, electronic assembly, etc.). BA/BS degree preferred or relevant experience in technical sales Novanta is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected by federal law or Novanta policy. Please call +1 781-266-5700 if you need a disability accommodation for any part of the employment process.