Sr. Account Manager (S3)

Job Description:

About the Role

Essential Duties and Responsibilities

Engage with and grow assigned account base consisting primarily of credit card issuing institutions.

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Formulation and implementation of strategic plans.

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Maintain a strong commercial awareness and understanding of commercial strategy, market intelligence and competitor insight.

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Carry out regular account reviews. Be viewed as a trusted advisor by senior decision makers at a variety of client facing levels.

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Own and drive the professional business communications and on-going cross-functional interaction with the Client, Plano Leadership, London HQ, Partnerships, Operations, IT, Marketing, Finance, and Customer Service. Taking ownership of the client experience and meeting client expectations.

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Maintain a base of existing accounts and build a long-term plan for retention and growth.

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Position Collinson Travel Experiences as a leading provider of “airport VIP lounge access solutions” that enables clients to sell more products and services to their most valuable customers.

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Anticipate, understand and respond to the competitive challenges and marketplace issues impacting the client’s business.

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Assess and ensure compliance to contractual requirements.

Identify, pursue and close new business within existing accounts via product, market, and portfolio expansion.

• Actively identify and pursue additional revenue opportunities, cross sales or expansion of existing

portfolios that will increase Collinson’s value to the customer and increase customer satisfaction while

meeting growth objectives.

• Identify, create and deploy proactive customer experience campaigns that drive increases in revenue

and client retention.

• Create and deliver sales / product presentations and proposals.

• Help craft product and service offerings that maximize Collinson’s marketplace appeal to the market’s

specific needs.

Job Requirements

• A personal interest in the intersection of travel and the FS industries.

• Strong communications skills through phone, email, and face to face interaction:

o Effectively communicate the features, advantages, and benefits of Collinson’s Global

capabilities.

o Excellent listening, verbal, interpersonal, presentation and written communication skills.

• Ability to solicit, negotiate, implement, and maintain a long-term referral-generating relationship with

clients. Good understanding and follow through of sales processes, sales cycles and account

management.

• Well-established ability to build rapport and network effectively, using a "consultative selling"

approach.

• Demonstrate strong conceptual and strategic business skills.

• Detail oriented with strong problem-solving analytical orientation and ability to meet deadlines.

• Able to structure an issue and analyze alternative solutions using metrics and other business data.

• Able to make sound decisions based on company policies and procedures.

• Strong project leadership and management abilities.

• Manage direct reports expectations and performance aligned with objectives and key results.

• Travel up to 25% including internationally

Knowledge, skills and experience required

• Bachelor’s degree with 5+ years B2B Account Management experience or 10+ years relevant equivalent

experience

• Industry knowledge or first-hand experience with a major financial institution, credit card issuer or

enhancement services provider preferred.

• Strong Microsoft Office Word, Excel and PowerPoint proficiency.

• Fluent in English and Spanish required.

About us: Our story

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering products and services across four core capabilities: Loyalty, Lifestyle Benefits and Insurance.

The group provides unrivalled insight and expertise around affluent consumers and frequent travellers, creating and delivering products and services now accessible to over 400m end consumers.

We have more than 25 years’ experience, with 28 global locations, servicing over 800 clients in 170 countries, employing 1,800 people.

We have been bringing innovation to the market since inception – from launching the first independent global VIP lounge access Programme, Priority Pass to being the first to sell direct travel insurance in the UK through Columbus Direct and creating the first loyalty agency of its kind in the travel sector with ICLP. Today we still invest heavily in innovation to ensure that we continue to deliver superior customer experiences.

Key clients include: Visa, Mastercard, American Express, Cathay Pacific, British Airways, LATAM, Flying Blue, Accor, EasyJet, HSBC, Chase, HDFC.

Our mission is focused on doing good beyond profit, which for us means we seek out opportunities for our people to share in our success and that we give back to the communities and people within which we work.

Never short of ambition, the success of our business is delivered through the diverse and talented team of over 1,800 colleagues globally.

Equal Opportunities: Our commitment to inclusion

Collinson is an equal opportunity employer and welcomes differences in all their forms including: colour, race, ethnicity, gender identity, sexual orientation, neurodivergence, family status, age, individuals with disabilities and people from all backgrounds, cultures and experiences as we strongly believe this contributes to our on-going success.

We are focused on continually evolving our purpose driven, high performing culture, providing an environment where our people have the opportunity to achieve their full potential and do interesting and meaningful work. Our company values are: Act smarter, Do the right thing, One team and Be insight led. These help guide everything we do internally in terms of how we think, act and interact, right through to how we deliver value to our customers and clients.

If you need any extra support throughout the interview process, then please email us at recruitment@collinson.com

Reward & Benefits: What's in it for me?

You can look forward to a competitive salary and benefit plan including but not limited to:

• 100% employer paid medical, dental, life & LTD insurance for employees

• 100% match to your 401k deferrals (limited) with 100% vesting at 6 months

• Supplemental Insurance including STD, additional Life

• Priority Pass Membership

• Global Mentoring Program

• Wellness Programs

• Lifestyle Benefits

About Us

Collinson Group is powered by a culture of innovation, collaboration, and integrity. Our employee experience brings together everything that makes us unique: our strong values, our commitment to sustainability, our recognition programmes, and our inclusive culture. Most importantly, it’s our people who make the difference. At Collinson Group, we’re curious, hardworking, humble, and focused on creating impact together, which is why we’re proud to be recognised as a top workplace.

Why work here?

Better journeys start here — including your own.

Join a growing global business where you can solve meaningful challenges, collaborate with talented people around the world and help shape the future of travel, loyalty and customer experience.

Bring your perspective, grow beyond your role and make an impact that reaches beyond profit.

Your next journey could start here

Our Culture

At Collinson Group, our culture is shaped by how we work as much as what we achieve. We are curious, ambitious and grounded, and we believe the strongest ideas are built together.

Our values — Do the Right Thing, Take Action, One Team and Act Smarter — guide the decisions we make, the way we treat one another and how we deliver for our clients, customers and partners.

We want everyone to have the opportunity to do meaningful work and fulfil their potential. Through learning and development, recognition, wellbeing, inclusion and our commitment to sustainability and community impact, we create an environment where people can grow, contribute and feel that they belong.