Sr. Analyst - Insurance Operations

We are seeking a talented individual to join our Insurance Operations team at Marsh. This role will be based in Pune/Gurugram.

This is a hybrid role that has a requirement of working at least three days a week in the office.

Job Title: Senior Analyst – Insurance Operations

We’re seeking an individual who is prepared to handle complex and varied insurance tasks. This person will have the opportunity to gain an understanding of agency management, product distribution and underwriting procedures that enhance growth and underwriting profit.

All benefits as per the location HR policy will be applicable

We will count on you to:

Process Management:

• Manage personal workload to guarantee timely task delivery in accordance with service level agreements (SLAs).

• Understand process steps and guidelines, ensuring tasks are processed according to established procedures.

• Take full responsibility for the quality of data and the overall delivery process.

• Engage in user acceptance testing (UAT) of system changes to verify the accuracy and consistency of outcomes.

• Contribute insights and suggestions to leadership for ongoing process enhancements.

• Support team members by stepping in during peak times or when colleagues are unavailable to maintain business continuity.

Risk & Compliance:

• Ensure that all statutory regulations and company procedures are followed to protect clients, colleagues and the business interests of the company.

• Use systems appropriately to monitor, record and retain information.

• Proactively ensure compliance with regulatory and risk frameworks.

• Identify and evaluate risks appropriately, and recognize how your actions impact compliance.

What you need to have:

• Strong attention to detail and proven experience in document comparison and policy verification.

• Good understanding of Property and Casualty insurance, with policy-checking or policy-review experience; capable of reviewing large volumes of policies, ranging from as few as 10 to more than 1,000.

• Exceptional attention to detail, strong analytical skills, creativity, intellectual curiosity, effective communication abilities and excellent time management.

• Ability to collaborate effectively within a team to address customer and stakeholder needs.

• Ability to uphold organizational values in alignment with the specific requirements of the role.

• Excellent customer service and communication skills.

• Ability to prioritize tasks and manage multiple responsibilities during high-demand periods.

• Ability to acquire knowledge through hands-on training and practical experience.

• Good command of spoken and written English.

• One to three years of work experience.

• Graduate in any stream.

• Willingness to work across shifts: 5:30 p.m. to 2:30 a.m.

• Basic knowledge of Microsoft Office applications, including Excel, Word and Outlook.

What makes you stand out?

• US Insurance Certification or closely related office experience.

• Adaptable communicator.

• Ability to work in teams.

Why join our team:

• We help you be your best through professional development opportunities, interesting work, and supportive leaders.

• We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create innovative solutions and have an impact on colleagues, customers, and communities.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy, and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin colour, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.