Sr. Associate - HR Business Partner 5B

Sr. Associate - Human Resource Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook . Job Description The HR Field Generalist provides operational and employee-facing Human Resources support across multiple HR disciplines, including employee relations, staffing, onboarding, workforce administration, reporting, and HR operations. This role partners closely with business leaders and employees to ensure consistent execution of HR processes while maintaining compliance with company policies, ethical standards, and local labor legislation. The position works independently on day-to-day HR activities, applying established policies and procedures to resolve employee inquiries, support business operations, and deliver a positive employee experience. Responsibilities Provide day-to-day Human Resources support across functional areas including benefits, compensation, staffing, employee relations, organizational development, and HR operations, following established policies and procedures. Independently manage assigned HR activities while aligning priorities with leadership and ensuring timely execution. Serve as a resource to team members by providing guidance, knowledge sharing, and training on HR processes, policies, and best practices. Respond to employee and business inquiries, analyze HR-related issues, evaluate alternatives, and recommend appropriate solutions within established guidelines. Support operational effectiveness by making informed decisions that contribute to meeting business objectives, service levels, and performance goals. Deliver HR generalist support, including employee lifecycle activities, onboarding, workforce administration, and employee support. Support recruiting efforts for hourly and salaried positions by coordinating hiring activities and partnering with stakeholders throughout the recruitment process. Prepare, analyze, and maintain HR metrics and reports, including headcount, absenteeism, overtime, turnover, and workforce trends, providing insights to support business decisions. Monitor and administer services provided by external vendors, ensuring service quality and compliance with established standards. Facilitate training sessions for new hires, support staff, and peers on HR policies, procedures, and operational processes. Promote a positive employee relations environment by identifying trends, addressing concerns, and supporting engagement initiatives. Handle confidential employee and business information with the highest level of discretion and professionalism. Ensure compliance with company policies, ethical standards, business conduct guidelines, and applicable local labor legislation. Build effective partnerships with internal stakeholders, managers, supervisors, and cross-functional teams to support business needs. Participate in corporate initiatives, continuous improvement activities, and quality programs while upholding organizational values and professional standards. Qualifications Bachelors - HR/Industrial Relations, Bachelors - Human Resource Management, Bachelors - Psychology, Masters - Business Administration, Masters - Human Resource Management Certifications Certified Professional in Learning and Performance Certification (CPLP) - SC. Stefconsult SRLSC. Stefconsult SRL, Human Resources - Ministry of National Education, RomaniaMinistry of National Education, Romania, Professional in Human Resources (PHR) - Symbiosis Instute of Distant LearningSymbiosis Instute of Distant Learning, SHRM-SCP - Society for Human Resource Management (SHRM)Society for Human Resource Management (SHRM) Required Skills Business Process Management (BPM), Data Literacy, Data Visualization, Digital Business Strategy, Employee Lifecycle Management, Hiring, Human Resources Operations, Information Technology (IT), Insight Generation, Internet Businesses, Segregation of Duties, Software Industry Language English (Required) Language Proficiency - Intermediate - B1 Additional Job Location - Job Type Regular Master Skill List - HR Business Partner Remote Type - Hybrid Work Shift - Day Job (Costa Rica) Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.