Sr. Billing & Collections Rep Loss Sensitive

CopperPoint has an exciting opportunity for a Sr. Billing & Collections Rep Loss Sensitive. This role is responsible for managing the billing, reconciliation, and collection of complex large account insurance programs, including large deductible, retrospective rating, collateralized, and other loss-sensitive programs. Serving as a subject matter expert, this position plays a key role in ensuring billing accuracy, contractual compliance, and effective financial management while delivering exceptional customer service and supporting the successful administration of large account portfolios.

Job responsibilities:

• Serve as the subject matter expert for large deductible, retrospective rating, collateral, and other loss-sensitive billing programs.
• Analyze loss activity, claim reimbursement transactions, and policy provisions to support accurate customer invoicing and account reconciliation.
• Review and interpret policy forms, deductible structures, endorsements, service agreements, and collateral agreements to ensure billing accuracy.
• Conduct detailed account reconciliations and transaction analysis to identify discrepancies and resolve complex billing issues.
• Partner with Underwriting, Claims, Premium Audit, Actuarial, Finance, Treasury, and Legal teams to support large account servicing and billing administration.
• Investigate and respond to inquiries from policyholders, brokers, agents, third-party administrators, and internal business partners regarding billing calculations, collateral requirements, and account balances.
• Monitor accounts receivable and collection activity for assigned large accounts and proactively address delinquent balances.
• Maintain accurate documentation related to loss sensitive programs as necessary.
• Identify trends and opportunities for process improvements that enhance billing accuracy, operational efficiency, and customer experience.
• Participate in system enhancement initiatives, user acceptance testing, and implementation of new billing and financial processes.
• Create and present account summaries, reporting, and performance metrics for leadership and business partners.
• Ensure compliance with all company policies, contractual obligations, accounting standards, and regulatory requirements.
• Support month-end, quarter-end, and year-end billing, collections and reporting activities related to large account billing functions.
• Maintain service level expectations for quality, productivity, and customer responsiveness.
• Assist with special projects and strategic initiatives related to loss-sensitive programs.
• Provide training and guidance to team members on large account billing concepts and processes.
• Support audit requests from internal and external auditors.

Qualifications/Competencies:

• 5+ years of experience in insurance billing, receivables, accounting, finance, underwriting support, or related insurance operations.
• Minimum of 3 years of experience administering large deductible, retrospective rating, collateral, or other loss-sensitive insurance programs preferred.
• Experience in workers' compensation insurance is strongly required and other commercial product lines strongly preferred.
• Bachelor’s degree in Accounting, Finance, Business Administration, Risk Management, or a related field preferred.
• Advanced knowledge of workers' compensation and other commercial insurance products, loss-sensitive products, large deductible programs, and retrospective rating plans.
• Strong understanding of collateral instruments, including letters of credit, surety bonds, and cash collateral arrangements.
• Advanced mathematical and analytical skills with the ability to perform complex financial calculations and reconciliations.
• Ability to analyze and interpret insurance contracts, policy language, and financial agreements.
• Strong problem-solving, investigative, and critical-thinking skills.
• Excellent organizational skills and ability to manage multiple priorities and deadlines.
• Exceptional written and verbal communication skills.
• Strong customer service and relationship management abilities.
• Advanced proficiency in Microsoft Excel, including formulas, pivot tables, and data analysis.
• Ability to work independently while collaborating effectively across departments.

Benefits:

• Employees and their families are eligible to participate in CopperPoint Insurance Companies benefit plans including medical, dental, vision, short-term disability, long-term disability, life insurance, a health savings account, a flexible spending account, and a 401k plan.
• We provide some benefits at no cost to the employee (Basic Life Insurance and AD&D at two times an employee’s annual salary, Short- and Long-term Disability coverage, and Employee Assistant Plan).
• Employees will accrue 0.0769 hours of Paid Time Off (PTO) per paid hour, which may total 20 days a year. In addition, employees will also receive 10 paid holidays throughout the calendar year.

Founded in 1925, CopperPoint Insurance Companies is a leading provider of workers’ compensation and commercial insurance solutions. With an expanded Line of insurance products and a growing ten-state footprint in the western United States, CopperPoint embodies stability for policyholders in Alaska, Arizona, California, Colorado, Idaho, Nevada, New Mexico, Oregon, Utah, and Washington. CopperPoint Mutual Insurance Holding Company is the corporate parent of Arizona-based CopperPoint Insurance Companies, Alaska National Insurance Company, and other CopperPoint Insurance Entities.

CopperPoint’s culture of compassion extends to the community through employee volunteerism, corporate matching, Board service, program sponsorships, and in-kind contributions. We empower employees by providing 12 hours of paid volunteer time annually and matching their personal contributions to the charities of their choice up to $500 per year. In 2020, CopperPoint employees reported 3,500 volunteer hours.

CopperPoint offers a competitive compensation package and comprehensive benefits package including major medical, dental, and vision and a wide range of competitive benefits programs, generous matching contributions to your 401(k) plan, generous paid time off, tuition reimbursement, and other education benefits and business casual dress. CopperPoint is an equal employment opportunity employer. All qualified applicants will receive consideration without regard to race, color, sex, religion, age, national origin, disability, veteran status, sexual orientation, gender identity or expression, marital status, ancestry or citizenship status, genetic information, pregnancy status, or any other characteristic protected by state, federal or local law. CopperPoint maintains a drug-free workplace.