Sr. Business Architecture Manager (100% Remote)

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.

For more information about our services please visit clearcaptions.com.

The kind of people we look for:

• Versatile people who thrive on variety and challenge
• Excited about working in a fast-paced environment.
• Innate problem solvers who want to grow in a flexible, collaborative culture.
• Takes initiative, pushes boundaries, motivated to innovate.
• Individuals with a growth mindset who want to use their learning and relationship-building skills.
• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.

Summary:

The Sr. Business Architecture Manager serves as a hands-on architect and people leader. The role directly manages a team of Process and Business Architecture resources while contributing to solution design, capability mapping, process flows, and architecture deliverables.

The role works closely with senior business and technology stakeholders to shape business capability roadmaps, define target operating models, and ensure alignment between strategy and execution. The role applies deep expertise in business architecture to drive measurable outcomes, foster adoption, and influence across the enterprise.

What This Role Does:

Leadership & Team Management

• Leads key analysis and optimization efforts to define current and future states and enhance efficiency and customer experience.
• Manages, coaches, and develops a team of Business and Process Architects.
• Assigns priorities, reviews deliverables, and ensures architectural quality, consistency, and strategic alignment.
• Collaborates with enterprise and solution architects to integrate business architecture into enterprise-wide strategies.
• Strengthens team capability and workforce continuity through onboarding, engagement, succession planning, and recruitment while fostering a diverse and highly skilled team.

Hands-On Architecture Work

• Creates and maintains business architecture artifacts such as capability maps, value stream design, process modeling, and operating models.
• Partners with solution and technical architects to ensure seamless integration between business and technology solutions.
• Identifies and eliminates redundancies to streamline processes and improve cross-domain efficiency.

AI Innovation

• Architects and orchestrates business capabilities that integrate intelligent automation, generative AI, and decision intelligence to optimize end-to-end business workflows.
• Defines target-state architectures that fuse business process models with cognitive and autonomous system layers, ensuring alignment between enterprise strategy and AI innovation.

Business Strategy & Alignment

• Translates business strategy into actionable capabilities and operating models.
• Aligns architecture initiatives with enterprise transformation and digital modernization goals.
• Partners with business leaders to ensure architecture initiatives support measurable business outcomes such as revenue growth, customer satisfaction, and operational efficiency.

Stakeholder Engagement

• Engages stakeholders through workshops and presentations to drive alignment and adoption.
• Supports change management by ensuring stakeholders understand, embrace, and adopt target operating models.
• Clearly communicates architectural insights, trade-offs, and recommendations in business-friendly terms.

Innovation & Digital Enablement

• Promotes innovation by evaluating emerging trends and recommends pilot initiatives that enhance customer experience and operational performance.
• Partners with data and digital teams to ensure business architecture supports analytics, AI/ML, and integration strategies.
• Performs other duties as assigned.

What You Will Bring:

• A bachelor’s degree in computer science, engineering, or a related field is required; a master’s degree is preferred. Equivalent combinations of education and relevant experience may be considered.
• A minimum of seven (7) years of experience in business or enterprise architecture roles with strong delivery experience is required; 10 years is preferred.
• A minimum of three (3) years of experience managing or leading architects or architecture teams is required. This includes accountability for performance, development, and delivery of results aligned with organizational objectives.
• Proficient in flowcharting, diagramming, and process flows using tools such as Lucid, Nintex, and Visio.
• Strong capability in business architecture methods, including capability maps, process flows, value streams, and operating models.
• Proven expertise in business architecture and intelligent automation, including hands-on experience with BPM, process mining, robotic process automation (RPA), and AI/ML-driven workflow orchestration.
• Strong understanding of Agentic AI concepts and ecosystems, including autonomous agents, multi-agent systems, AI orchestration frameworks, and real-world use cases in enterprise operations.
• Proven ability to be hands-on in capturing and formalizing business capabilities, conducting business impact analysis and capability assessments/modeling, and defining solutions.
• Experience in applying capability-based planning methods and practices within a large organization.
• Excellent facilitation, communication, and stakeholder management skills.
• Demonstrated ability to lead through influence, including mentoring others, leading initiatives or workstreams, contributing to best practices, and driving cross-functional outcomes.
• Respectful and outstanding leadership skills that motivate colleagues to focus their energy on achieving business goals.
• Ability to plan and manage at both strategic and tactical operational levels. Works to achieve goals while overcoming obstacles and/or planning for contingencies.
• Strong analytical, planning, and budgeting skills.
• Excellent verbal and written communication, presentation, and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high-quality, results-driven, team-oriented environment.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Willingness and ability to work flexible hours as needed and travel up to 10%, which may include occasional overnight travel.
• Proficiency in Microsoft Office Suite and modern communication tools for virtual teams (e.g., Microsoft Teams, Slack).

Preferred:

• Relevant certifications (CBA, BAP, TOGAF, etc.).
• Industry experience in telecom, call centers, or customer engagement platforms.
• TOGAF, BIZBOK, or other relevant architecture certifications.
• Understanding modern cloud, data, and integration strategies.
• Experience designing AI-enabled operating models.
• Experience with Telecom/Call Platform, CRM (Salesforce or similar), ERP architecture.

Physical Demands:

In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, the Company will provide reasonable accommodations to qualified individuals with documented disabilities to enable them to perform the essential functions of the job, unless such accommodations would impose an undue hardship. Employees seeking accommodation should contact the People Department to initiate the interactive process.

Employees may experience the following physical demands for extended periods of time:

• Sitting, standing, and walking (95-100%)
• Keyboarding (70-90%)
• Viewing computer monitor, tablet, and cell phone requiring close vision (70-90%)

Work Environment:

100% Remote with Travel: Primarily works indoors from a home office or at customer, vendor, or business locations. Approximately 10% travel is required and may include driving, overnight stays, out-of-state trips, and exposure to varying weather conditions.

Compensation:

$142,900 to $160,000 plus 10% bonus determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package.

Intrigued to learn more?

When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.

ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.

Protecting Your Candidate Experience

At ClearCaptions, your candidate experience matters to us. To ensure transparency and security throughout the hiring process, please keep the following in mind:

• All legitimate ClearCaptions job openings are posted exclusively on this careers page.
• Our recruiters will only contact you from verified @clearcaptions.com email addresses.
• We will never offer a job through LinkedIn messages or any social media platform.
• We will never ask for sensitive personal information (like banking details or Social Security numbers) during early stages of the hiring process.

We encourage all applicants to stay vigilant against online job scams, especially those that misuse company names or logos to appear legitimate. If you receive a message that seems suspicious or doesn’t follow these guidelines, please don’t engage. You’re welcome to verify any opportunity by reaching out to us directly at recruiting@clearcaptions.com.

We’re committed to a hiring process that is respectful, secure, and clear every step of the way.