Sr. Change Manager

WHAT WE NEED

This role supports high-impact initiatives by helping leaders translate change strategy into sustained adoption. Working across functions, the Sr Change Manager assesses stakeholder impacts, builds change strategies and plans, and equips sponsors, people leaders, and project teams with the tools needed to communicate effectively, enable readiness, and reinforce new ways of working. The role brings structure and consistency to organizational change practices including communications, training, coaching, resistance management, and measurement, with an overarching goal of ensuring that transformations deliver & sustain intended outcomes. This role is based at our corporate headquarters in Macedon, NY and offers a hybrid work arrangement.

WHAT YOU WILL DO

Change Strategy, Planning & Execution

• Lead end-to-end change management for enterprise and digital transformation initiatives, aligning change approach to project outcomes, timeline, and business readiness.
• Conduct change impact and stakeholder analyses to identify impacted audiences, readiness gaps, adoption risks, and change interventions required for success.
• Develop and maintain integrated change management plans (communications, training, coaching, resistance management, and reinforcement) in partnership with Project Management, Product/Digital, HR, and business leaders.
• Ensure change activities are integrated with project delivery and governance cadences, escalating key risks/dependencies and contributing to consistent enterprise change practices and standards.

Change Leadership, Communications & Stakeholder Engagement

• Partner with executive sponsors, people leaders and internal comms to clarify the change story, build sponsorship alignment, and enable leader-led change through targeted coaching and toolkits.
• Design and deliver communications strategy and content (key messages, channel strategy, FAQs, talking points) that improves understanding, engagement, and adoption across audiences.
• Facilitate change network activities (e.g., super users, champions) to accelerate feedback loops, localize support, and reinforce new ways of working.

Learning, Adoption & Change Reinforcement

• Partner with process owners and subject matter experts to define learning needs, partner with L&D to develop training approach and materials, and ensure reinforcement mechanisms are in place post go-live.
• Proactively identify, assess, and address resistance by applying structured listening and mitigation plans, elevating themes, and recommending actions to improve adoption.

Measurement, Continuous Improvement & Capability Building

• Establish success measures and adoption metrics (e.g., readiness, participation, proficiency, usage, sentiment) and provide clear reporting and insights to leaders to guide decisions.
• Continuously improve change management tools, templates, and playbooks; mentor project teams on change management fundamentals and build organizational capability over time.

WHAT YOU WILL NEED TO BE SUCCESSFUL

• Bachelor’s degree in business, communications, HR, or other relevant field of study.
• A minimum of seven (7+) years of change management, communications, instructional design, or related professional experience.
• Experience successfully helping leaders and teams navigate complex changes with limited direction across multiple stakeholders with a keen focus on optimizing readiness and adoption.
• Strong working knowledge of Organizational Change Management principles and common frameworks/methodologies (e.g., Prosci/ADKAR, Kotter) and how to tailor them to initiative scope and risk.