Sr Coordinator-Presenters & CEUs

Description

Are you looking for purposeful work? At the American Water Works Association, you’ll find purpose, great culture, collaborative colleagues, great benefits, and interesting work. Our mission is to provide solutions to effectively manage water, the world’s most vital resource.

We are seeking a Sr. Coordinator-Presenters & CEUs to Lead day-to-day operations of AWWA Presenter Services, guiding multi-event success. Act as the primary liaison with AWWA existing and potential presenters; manage and administer the database; enter event data; advise on presenter needs for events in planning; provide status reports for internal and external stakeholders; distribute attendee communications; host staff and user training sessions; maintain resources for presenter management, facilitating AWWA continuing education logistics, and virtual event support.

-Lead AWWA presenter operations, including but not limited to:

• Act as SME and primary resource on presenter management to C&E and AWWA; train staff on details of AWWA Presenter Services and presenter platforms.
• Cultivate, develop, and track the lifecycle of the AWWA presenter experience; build strong relationships with presenters to ensure their success at AWWA events. Provide training and support to presenters; prepare them to deliver professional sessions in person and virtually.
• Create a presenter management database within the event management platform; launch the event ‘Call for Abstracts’ (CFA) and track submissions; enter and update program details as received. Proofread all related documents from event participants (internal and external) to ensure accuracy and professionalism.
• Create and maintain presenter resources including website pages, presenter portal pages, presenter toolkits and event PowerPoint templates.
• Manage the presenter check-in process at assigned events. Verify Presenter AV requests on-site at assigned events; assist with on-site problem-solving.

-Facilitate AWWA continuing education logistics:

• Provide attendee transcripts for conference programs, help create AWWA Certificates of Completion, and submit approved rosters to the appropriate states within the required time.
• Under the guidance of the Manager of Event Delivery, support assigning credit codes to sessions and, while on-site at events, oversee signage and moderator delivery of codes.
• Support the Conference Proceedings process: lead outreach to collect and file Creative Commons forms and oversee posting protocol to online programs.

-Support AWWA virtual education:

• Under the guidance of the Manager of Event Tech, host presenter and team trainings on virtual platform(s).
• Produce/monitor professional sessions and webinars on virtual platform(s).
• Distribute event attendee communications through the event management platform.

-Lead shipping speaker materials to and from events; keep inventory of supplies needed for all conferences and reorder as needed.

-Perform other duties and responsibilities as assigned, including but not limited to:

• Attend team meetings, phone conferences, and training as needed
• Know, understand, and follow employee guidelines, employment policies, and department or company procedures
• Work schedule includes evenings and/or weekends as required

Requirements

Education, Certification, or Formal Training:

· Associate degree in a related area required, or an equivalent combination of education and work experience in a related area.

· Virtual event experience preferred

Work Experience (including computer skills):

· Minimum of four (4) years’ experience in customer service, including administrative work with a data management focus, required.

· Demonstrated strong proofreading skills required.

· Experience with event planning software systems/programs.

· Proficiency in MS Word, Excel, PowerPoint, Outlook, MS Teams required; intermediate proficiency with database programs required. Proficiency in HTML and/or WordPress strongly preferred.

· Experience with licensing and copyright agreements strongly preferred.

· Familiarity with CEU and PDH compliance preferred.

Knowledge, Skills and Abilities:

· Support and model AWWA mission and vision in all interactions.

· Demonstrated commitment to customer service; proactively communicate and respond promptly to needs.

· Demonstrated strengths in organizational, attention-to-detail, follow-through, analytical, reasoning, critical thinking, and problem-

solving skills.

· Ability to manage multiple projects, deadlines, and priorities in an evolving work environment with shifting time frames

- Demonstrated flexibility and ability to adapt easily to a fast-paced, changing environment and to follow through on tasks and

assignments.

· Strong written, verbal, and interpersonal communication skills, including the ability to listen attentively and to communicate

information clearly and effectively.

-Demonstrated ability to work well with cross-functional groups.

-Demonstrated interpersonal, collaborative, and relationship-building skills; ability to interact positively with employees and

external contacts at all organizational levels.

-Demonstrated professionalism and courtesy in responding to phone calls and emails.

· Ability to work independently and as a member of a team and to foster a positive work environment.

Language Skills

Fluent in the written and verbal skills necessary to successfully perform the essential functions, duties, and responsibilities of the position.

Vision Requirements

Vision adequate to perform the essential duties and responsibilities of the position.

Physical Demands

Physical requirements can vary. These must be reviewed with management. However, in general, the position requires the following physical activities:

· Ability to lift a minimum of 2 pounds to a maximum of 15 pounds; able to sit for extended periods of time with some standing, stooping, lifting, walking, stretching, reaching; moderate range of body motions.

· Ability to hear and interact by phone and in person clearly and efficiently.

· Ability to use a computer and all peripherals for extended periods of time.

Standard Work Environment

Moderate noise (example: business office with computers and printers, light traffic). No essential duties or tasks involve lifting more than 15 pounds or exposure to hazardous conditions beyond what a visitor would encounter. Normal hazards associated with business travel if travel is required.

Compensation/Benefits:

Pay is dependent upon qualifications; the pay range is targeted between $28.03 - $42.04 per hour and is paired with a comprehensive benefits package that includes:

• Immediate eligibility and vesting for a retirement savings plan with a 3% employer contribution and up to a 3% company match upon hire.
• Excellent medical, dental, and vision plans with generous employer cost sharing.
• Three separate paid time off accounts (Vacation, Sick, and Personal).
• Flexible work schedules (Flex Fridays and Hybrid Remote Work Policy).

Position is open until filled. Please include a cover letter with your resume.

As an employer dedicated to equal employment opportunity, we encourage minorities, women, veterans, and people with disabilities to apply.