Sr Director - Network Management Center Operations (Wireless)

When you join Verizon

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

What you'll be doing...

The Global Network Management organization has an opening for a Sr Director to lead the Wireless Network Management Center (WNMC). This leader is responsible for the 24x7 monitoring, triage, restoration, and containment of issues across Verizon's wireless RAN, Edge, and Core, and for the technical and operational leaders and teams who carry out that work. The scope includes Tier 1 operations, outage management and customer outage communication, change and maintenance coordination, and the automation and AI tooling that is reshaping how the network is run. A successful candidate will bring strong leadership, collaboration, and technical skills. They will be expected to define objectives, set priorities, align resources, brief executive teams, achieve OpEx and CapEx goals, improve network performance, and develop future leaders while reducing customer impact.

Key Responsibilities:

• Lead a multi-tiered organization of network operations leaders, engineers, and technologists supporting wireless RAN, Edge, and Core operations in a 24x7 environment, including onshore and global offshore teams
• Own the unified WNMC operating model, driving consistent processes, handoffs, outage containment, and communication across previously separate Tier 1 functions
• Drive outage and incident management for wireless events, including bridge leadership, escalation, restoration, and executive communication
• Improve customer outage communication, with measurable reduction in time-to-notify across RAN events
• Develop and execute a work containment strategy that resolves a growing share of RAN tickets within the WNMC, expanding use cases through automation and reporting progress to senior leadership on a regular cadence
• Lead the adoption of AI and automation across the NMC, including closed-loop remediation, alarm correlation and noise reduction, automated ticket updates, and e-bonding, and move the team from building tools to running on them
• Partner with network assurance, Network AI, maintenance engineering, systems, and field organizations to define complete business requirements and avoid duplicated workflows and rework
• Oversee large-scale network software upgrade programs across RAN vendors (Ericsson, Samsung, and Nokia), including automation of upgrade and configuration compliance work to reduce vendor dependency and external cost
• Own the operational tooling and data platforms used by the NMC, including ticketing, alarm and event management, and call-flow investigation tools, and lead migrations to common platforms
• Build and maintain relationships with vendors and third-party partners, including escalation processes and accountability for resolution
• Enforce operational discipline, including daily operations reviews with documented LODs, outages, and follow-ups, so that information carries across shifts and leaders
• Optimize and administer the capital and expense budgets and drive an automation culture
• Establish a high standard of team performance objectives, assess and upskill team capabilities for an automation- and AI-driven environment, and support career development and progression
• Champion a highly collaborative work model, building and maintaining relationships across teams at multiple senior levels, internally and externally
• Ensure compliance with Verizon and department objectives and financial priorities

What we're looking for...

Job Qualifications:

• Computer Science, Engineering, or related degree
• 8+ years of leadership experience in Network Operations, Network Engineering, or IT
• Proven leadership skills and business acumen within a large organization
• Deep knowledge and understanding of the Verizon Wireless network, including RAN, Edge, and Core, and of NMC or NOC operations
• Experience working in a large, global, multi-disciplined, multi-matrixed organization, including leading teams across time zones
• Experience building relationships with business leaders across Network Engineering, Network Assurance, Maintenance Engineering, Field Operations, Customer Operations, and other GN&T business units
• Ability to travel approximately 25% of the time or as needed

Desired General Skills & Experience:

• Strong wireless networking knowledge and experience, including multi-vendor RAN environments
• Established track record in managing complex processes, driving results, and adapting to change
• Demonstrated success leading large 24x7 operations organizations and delivering outage, restoration, and customer communication improvements
• Experience applying automation and AI to network operations, and leading teams through the change in skills and ways of working that this requires
• Experience with outsourcing or strategic partner models, including defining scope, governance, and service levels
• Executive presence and the ability to communicate effectively across all levels of the organization and explain operational priorities and their importance to the business

Scheduled Weekly Hours

Equal Employment Opportunity

Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.

Benefits and Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

About Us

You want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Welcome to the V Team Life.