Sr. Director, Portfolio Asset Management - Plano, TX

Position Summary

The Senior Director of Portfolio Management will report to VP of Portfolio Management and will be responsible for leading the day-to-day coordination with clients for the auction program. The primary responsibility will be managing a team of portfolio asset managers who assist the Client with client-related responsibilities for the auction program. The secondary responsibility will be to oversee Auction.com’s processes, including oversight of ancillary partners, to ensure Auction.com is meeting our Clients’ overall performance expectations.

This position is in office 4 days per week.

Responsibilities/Duties

Areas of responsibility include the following:

• Manage a team of portfolio managers to ensure staff performance meets department goals, including budgeted targets.
• Responsible for the overall performance of the portfolio and for providing routine updates to the assigned Client and Portfolio Management leadership.
• Training and development of staff
• Ensure Policy and Procedures are updated as processes and Client expectations change.
• Create and issue routine reports to ensure providers are meeting process level SLA’s.
• Daily portfolio reconciliation to ensure most up-to-date information is in Auction.com system of record in order to maximize Auction performance.
• Monitor and manage new inflow to ensure data and merchandizing items are uploaded properly and timely.
• Monitor and ensure compliance with various Federal, State and local requirements.
• Quality control check for assets in all areas of the process.
• Monitor exception reporting to ensure systems and processes are functioning correctly.
• Manage internal tasking to ensure internal partners are getting timely communication.
• Ensure timeliness, quality and completeness of property documentation and work-related tasks.
• Create and present a compilation of reports for above referenced asset management tasks.
• Maintains, with a high degree of integrity, notes in system(s) and reports to accurately portray actions taken/needed for all efforts related to responsibilities of the position/process.
• Participate in and/or facilitate routine performance meetings with Client and providers to review performance, action items, and adjustments needed.
• Prepare customized marketing recommendations and propose them to the client based on auction history, occupancy status, challenges, and liquidation recommendations.
• Identify aged populations within any process for internal strategy reviews.
• Organize bidder outreach to bring more potential bidders to the table based on bid history, current reserve value and other factors to determine strategic bidder outreach.
• Additional duties as required.
• Oversee client process integrations and scorecard monitoring to ensure quality and success

Knowledge, Skills and Abilities

• Proficiency with distressed real estate processes, including property preservation, eviction, and asset management.
• Confident and assertive team builder with excellent organization skills.
• Focus to continuously develop team talent and competencies to maximize performance.
• Proficient in Microsoft Office Suite (Power Point, Outlook Calendar, and Word) with an intermediate to advanced level of proficiency in Excel.
• Ability to interact collaboratively and effectively with senior management, colleagues, and clients.
• Spirit of entrepreneurship and accountability to stay nimble in a large, established organization.
• Detail oriented and able to perform under tight time constraints
• Focus on compliance, quality, control and transparency in teamwork and processes.
• Bias for action to solve problems through structured, scalable frameworks with a strong focus on customer orientation.
• Effective communicator able to present a professional image and demeanor to internal and external customers.
• Excellent oral written and communication skills with interpersonal communication skills.
• Ability to work independently on assigned tasks as well as to accept direction on given assignments.
• The ability to organize and manage multiple priorities.
• Ability to comprehend, analyze and interpret complex documents while taking initiative and providing feedback on current processes.
• Problem analysis at a functional level with the ability to analyze and research data for accuracy.
• Ability to maintain information at a high level of confidentiality.

Education/Experience:

• 10+ years of experience in the real estate or mortgage industries, with a detailed knowledge of short sales and loss mitigation experience
• Experience with FHA and GSE leadership and policies preferred
• Bachelor’s or associates degree with a concentration in business, real estate or related field preferred.
• Intermediate to Advanced Excel skills.
• Strong attention to detail, written & verbal communication skills and ability to multi-task.
• Must perform well in fast-paced environment and under pressure with time-driven tasks.
• Must be flexible with change.