Sr D&O Claims Consultant (Private and Non-Profit)

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most. We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Our Management Liability Claims Team is currently seeking a Senior D&O Consultant Specialized Claims to join our growing team. This position can be fully remote or hybrid at one of The Hanover’s Claims office locations. This is a Full Time/Exempt role.

Position Overview:

The Hanover Management Liability Claims Team currently has an open claim professional position, specifically involving Directors & Officers Liability (D&O) claims. The Senior Consultant Specialized Claims is expected to be a senior claims expert responsible for managing the most complex and high-exposure D&O claims across the country. As a D&O claims professional, you will be responsible for handling a caseload of claims-made Private and Non-Profit D&O claims from inception to final disposition. In this role, additional opportunities to handle Employment Practices Liability, Fiduciary Liability, and Financial Institutions Liability claims are anticipated. As these claims are often in litigation, experience handling litigated Management Liability claims matters through resolution, and strong management of defense counsel is required.

In addition to direct claim handling, the Senior Consultant Specialized Claims supports policy development, implements direction from Claims Handling leadership, and partners with Underwriting and other internal and external partners. The position offers opportunities to deepen expertise in specialized lines of business and contribute meaningfully to claims outcomes through strategic decision-making and expert consultation.

Responsibilities/Essential Functions:

• Independently manage the company’s most complex, high-severity D&O claims with significant financial exposure, including sensitive investigations and litigated matters.
• Appropriately and accurately analyze and determine coverage, liability, and damages based upon the facts of each claim. Exercise flexibility in analyzing and applying numerous D&O coverage forms and endorsements to each unique claim situation.
• Communicate clear and thorough written position(s) to Insureds and other required parties on coverage, liability, damages, and other issues.
• Develop comprehensive claim files and ensure compliance with regulatory and internal standards.
• Demonstrate expert-level financial acumen by setting appropriate expense and indemnity reserves and monitoring reserves on a regular basis for any needed adjustment.
• Manage litigation costs through proactive retention, management, direction, and oversight of counsel. Actively participate in the development of litigation strategy, expense budgeting, and resolution planning for each claim.
• Collaborate with legal counsel to resolve high-profile cases and shape claims strategy; develop and implement resolution strategies through negotiations to achieve high-quality outcomes.
• Represent the company at trials, mediations, settlement conferences, and arbitrations as required.
• Serve as a subject matter expert (SME), supporting departmental initiatives, projects, and policy development.
• Provide superior customer service to the company’s insureds and agents as well as internal partners.
• Drive interdepartmental collaboration to resolve high-impact cases and improve outcomes.
• Present cases to management for expense or indemnity reserve authority above established authority levels.
• Attend industry events and contribute to thought leadership through special projects.

Essential Skills and Experience:

• Bachelor’s degree required; Juris Doctor preferred.
• Minimum of five years handling litigated Private and Non-Profit D&O coverage and/or liability cases as defense counsel or claims handler.
• Additional experience handling Employment Practices Liability, Fiduciary Liability, and Financial Institutions Liability is a plus.
• Maintain appropriate state adjuster licenses and complete required continuing education to stay current with regulatory and industry standards.
• Candidates should demonstrate the following:
• Excellent oral and written communication skills with ability to tailor messaging to diverse audiences;
• Exceptional negotiation and advanced technical claim handling skills, including knowledge of insurance coverage issues;
• Superior time, task prioritization, and desk management skills;
• Efficient use of technology and commitment to thorough and contemporaneous documentation of claim files;
• Ability to make informed, confident decisions independently with only moderate supervision while recognizing appropriate issues requiring escalation;
• Discipline, results-oriented thinking, and ability to focus on bottom line results;
• Adaptability in changing environments and evolving priorities;
• Strong collaboration and commitment to teamwork across departments and levels.

Core Capabilities:

• Analytical Reasoning: The ability to identify problems, understand your impact, gather input and data, and develop an effective solution.
• Customer Centricity: Makes customers/clients and their needs a primary focus of one’s actions; shows interest in and understanding of the needs and expectations of internal and external customers; gains customer trust and respect; meets or exceeds customer expectations.
• Digital Fluency: Effectively uses digital tools and technology appropriately to find, evaluate, create, and communicate information; understands how to navigate digital platforms, use software applications, and leverage technology for productivity and communication purposes.
• Persuasion and Influence: Uses appropriate interpersonal skills and techniques to gain acceptance for ideas or solutions; uses influencing strategies to gain genuine agreements; seeks to persuade rather than force solutions or impose decisions or regulations.
• Professional Insurance Acumen: Demonstrates a deepening understanding of the insurance industry and the ability to apply specialized technical skills to address complex challenges, adapt to industry trends, and drive value for the organization.
• Planning and Execution: Plans, prioritizes and manages resources and time effectively to achieve specific goals or deadlines.

Physical Demands and Work Environment:

• Ability to use a personal computer and other standard office equipment.
• Ability to sit and/or stand for extended periods.
• Required to work on-site as needed.
• Ability to travel as necessary.
• Ability to work in a fast-paced, changing, or stressful environment.
• Ability to perform work in a noisy/loud work environment.
• Required to have and maintain sufficient home-based internet connection.

CAREER DEVELOPMENT:

It’s not just a job, it’s a career, and we are here to support you every step of the way. We want you to be successful and fulfilled. Through on-the-job experiences, personalized coaching and our robust learning and development programs, we encourage you – at every level – to grow and develop.

BENEFITS:

We offer comprehensive benefits to help you be healthy, build financial security, and balance work and home life. At The Hanover, you’ll enjoy what you do and have the support you need to succeed.

Benefits include:

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)
• Click here for the full list of Benefits

EEO statement:

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.

Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.”

As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested.

Privacy Policy:

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Applicants who are California residents: To see the types of information we may collect from applicants and employees and how we use it, please click here.

Compensation:

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.