As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive. Job Location (Full Address): 30 Corporate Woods, Brighton, New York, United States of America, 14623 Opening: Worker Subtype: Regular Time Type: Full time Scheduled Weekly Hours: 40 Department: 900080 ISD Clinicals Work Shift: UR - Day (United States of America) Range: UR URG 113 Compensation Range: $77,600.00 - $116,400.00 The referenced pay range represents the minimum and maximum compensation for this job. Individual annual salaries/hourly rates will be set within the job's compensation range, and will be determined by considering factors including, but not limited to, market data, education, experience, qualifications, expertise of the individual, and internal equity considerations. Responsibilities: Recommends, plans, evaluates and translates clinical practice, operations, policy and procedures into electronic content and workflows. Configures the electronic health record system to improve operations, standardize processes, gain workflow efficiencies and improve patient care. Assists with leading tasks, ensuring timelines are met, collaborating with management regarding process improvements, efficiencies and system innovations and providing guidance and technical and operational expertise to other team members. ESSENTIAL FUNCTIONS Plans, analyzes, designs, implements, tests, debugs and maintains electronic health record (EHR) software applications. Collaborates with the project team, subject matter experts, training and technical teams to effect system changes that reflect an in-depth understanding of the business and end user requirements, while also considering impact to integrated components and standardization. Leads in-depth analysis of workflows, data collection, report details and other technical issues associated with EHR software. Collaborates and uses critical thinking skills to identify potential problems prior to them occurring based on trends or data. Acts as a resource for team members. Identifies barriers to project completion and communicates needs with Manager and others as appropriate. Leads the review of requested enhancements while demonstrating expert application-specific skills. Prioritizes and implements requested changes to the system. Maintains system integrity. Provides solutions or leads resolution of end user system issues or conflicts for points of integration while applying a broad knowledge of application, workflow and integration. Participates in the upgrade process and ensures necessary build, testing and education is coordinated as appropriate. Mentors team members. Identifies and resolves complex issues. Promotes and participates in and/or maintains standardization of system build, including following naming and numbering conventions, security classifications, database and spreadsheets for the system build and change control. Adheres to organizational policies and procedures. Builds relationships and effectively communicates with the project team, key stakeholders and physician practices as required. Provides guidance to support end-users to enhance the use of EHR system. Mentors customers and others on the team, including precepting other staff. Works collaboratively with operational governance groups or similar customer representatives to improve the system. Represents the team at the department and customer level. Other duties as assigned. MINIMUM EDUCATION & EXPERIENCE Associate's degree and 3 years of relevant experience required Bachelor's degree preferred Or equivalent combination of education and experience 1 year of experience in a supervisory capacity preferred Clinical, technical or administrative experience in a healthcare setting preferred KNOWLEDGE, SKILLS AND ABILITIES Strong attention to detail required Ability to develop creative solutions to complex problems, and develop critical thinking skills required Solid technical aptitude and an understanding of computer systems and IT functions. Skilled in using Microsoft software, specifically Office and SharePoint required Excellent leadership, communication (verbal and written), presentation, analytical and problem solving skills required LICENSES AND CERTIFICATIONS EPIC - EPIC Certification within 1 year required The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.