Sr Manager, Credit & Collections

Job Summary

Responsibilities

• Responsible for overall A/R performance for all customer accounts.
• Review A/R aging with team members and resolve excessive past due transactions.
• Minimize past due exposure, ensure adherence to payment terms while limiting bad debt, maximizing sales and building customer relationships.
• Partner with Sales and Customer Service personnel to resolve billing disputes and customer issues adversely impacting timely collections.
• Manage, lead, motivate and develop team members through effective leadership, coaching and training.
• Minimize deduction balances with wholesalers and work directly with Chargeback Manager & Team leads to minimize chargeback deductions and improve deduction collection.
• Complete performance management process, including goal setting and defining KPIs & metrics in accordance with overall department objectives.
• Hire, train and develop new talent for vacant positions.
• Assume role as subject matter expert of SAP Collections Module and Dispute Module.
• Support A/R management with the business process improvement design and implementations.
• Review and approve non-chargeback credits, Returns, pricing, shortages and refund checks.
• Execute decisions for problem solving, pricing discrepancies, return goods, credit limitations, credit hold shipments, and negotiate payment settlements.
• Manage the development and maintenance of process documentation.
• Support various audit and controlling tasks as required.
• Monitor the releases, cancellation, and pending orders that have been held due to credit limits and / or delinquency status.
• Support A/R management with key initiatives and special projects as needed.
• All employees are responsible for ensuring the compliance to company documents, programs and activities related to the Health, Safety, Environment, Energy, and Quality Management Systems, as per your roles and responsibilities.

Job Requirements

• Bachelor's degree with 8+ years’ related experience (Commercial Credit & Collections); or at least 10 years of related experience, if no bachelor's degree.
• Experience in pharmaceutical, medical device or related healthcare industry experience is a plus.
• 3+ years’ experience in a managerial or supervisory role.
• Extensive computer skills and working with databases (preferably within the SAP environment) are required. Formal SAP training a plus.
• Experience managing SAP billing and customer hierarchies.
• Intermediate skill set with MS Office (Excel, Word).
• Strong written and verbal communication skills.
• Excellent organization and follow-through skills.
• Analytical problem-solving and customer account reconciliation skills.
• Ability to work effectively with all employees and external business contacts while conveying a positive, service-oriented attitude.
• Ability to maintain complete confidentiality and discretion in business relationships and exercise sound business judgment.
• The Company’s primary business language is English. The successful candidate must be able to effectively speak, read, write, and understand English to perform the essential functions of the position, including independently understanding policies, procedures, training materials, and workplace communications written in English due to our heavily regulated work environment.

Additional Information

We offer an excellent salary and benefits package including medical, dental and vision coverage, as well as life insurance, disability, 401K with company contribution, and wellness program.

Please note that joining our team does not create a guaranteed or permanent employment arrangement. All employment is at‑will, meaning both the employee and Fresenius Kabi have the right to end the employment relationship at any time, in accordance with applicable federal and state laws.

Fresenius Kabi is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship, immigration status, disabilities, or protected veteran status.

About Us

Fresenius Kabi is a global health care company that specializes in injectable medicines, biosimilars, and technologies for infusion, transfusion, and clinical nutrition. Our expansive portfolio of products and global network of science and manufacturing centers provide essential support for the care of critical and chronically ill patients.

With more than 41,000 employees worldwide, our dedicated team is united by our shared purpose: to put lifesaving medicines and technologies in the hands of people who care for patients – and to find answers to the challenges they face. We call this purpose caring for life.

Our U.S. headquarters is in Lake Zurich, Illinois and the company’s global headquarters is in Bad Homburg, Germany. Follow us on LinkedIn to learn more: http://bit.ly/3KdaGJr

Recruitment Fraud Alert

Fresenius Kabi is aware that scammers may attempt to impersonate our recruiters. While we have limited ability to stop these illegitimate efforts, there are some things you can do to protect yourself and not waste time communicating with an imposter.

• Check the email address – messages from our recruiters will always come from a company account with the Fresenius-kabi.com domain. We have seen imposters send emails using “Fresenius-kaabi.com” which of course includes an extra “a” in “Kabi.”

• Check our website to see if the position you were contacted about is actually posted.

• Be wary if someone asks you for personal information. We do not need your driver’s license, social security number, or bank account information before we have made you a conditional offer of employment.

• Refuse to pay any upfront fees. Fresenius Kabi never charges you a fee to apply for a job at Fresenius Kabi. We will not send you an invoice for equipment (such as a laptop) that we promise to order and reimburse you for once you start working.

If you have any questions at any stage of the process, contact us at Careers@fresenius-kabi.com. Do not use any contact information in an unsolicited email. We look forward to talking to you about joining our team.