Sr. Manager, Customer Development
- Hiring from
- Venezuela
- Work type
- Hybrid
- Posted
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Established in 1806 as a small soap and candle business in New York City, Colgate-Palmolive is now a truly global company with products sold in over 200 countries and territories under such internationally recognised brand names as Colgate, Palmolive, Softsoap, Irish Spring, Protex, Sorriso, Kolynos, elmex, Tom's of Maine, Sanex, Ajax, Axion, Soupline, Haci Sakir, Suavitel, PCA SKIN, EltaMD, Filorga and Hello as well as Hill's Science Diet and Hill's Prescription Diet.
Colgate-Palmolive is a leading consumer products company that serves hundreds of millions of consumers worldwide with brands and products across four core businesses – Oral Care, Personal Care, Home Care and Pet Nutrition. We are committed to offering products that make lives healthier and more enjoyable, and programmes that enrich communities around the world.
Every day millions of people trust our products to care for themselves and the ones they love. Our goal is to use our technology to create products that will continue to improve the quality of life for our consumers wherever they live.
A career at Colgate-Palmolive is an excellent opportunity if you seek a global experience, constant challenge, and development opportunities in an environment that respects work/life effectiveness.
No Relocation Assistance Offered
Job Number #177227 - Caracas, Distrito Federal, Venezuela
Who We Are
Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!
Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.
Role Summary
As Sr Customer Development Manager you will responsible for the planning, development, implementation, growth and profitability of clients, in addition to the management of the human and financial resources assigned to their territory, guaranteeing compliance with the sales objectives under their responsibility, contributing to the national fulfillment of goals.
Responsibilities
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Strategic Execution & Territory Monitoring: Establish a strategic implementation of the guidelines defined by Retail and Consumer Marketing, executing them with the executives in charge while providing constant monitoring of the plan for each territory and account.
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Account Negotiations & Senior Alignment: Monitor the negotiation process with each account, align national total numbers with the CD Director, and attend quarterly business reviews in main accounts alongside the Senior Manager.
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Gap Analysis & Commercial Planning: Analyze gaps and opportunities to develop strategies that achieve results in sales, market share, and the 7P's; lead customer gap planning meetings with the commercial planning team, and monitor and approve action plans to close customer gaps.
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Financial Indicators & ROI Focus: Monitor key financial indicators (GTN, Margin, ASP), give feedback on results obtained through T&C, and establish an ROI mentality among the entire team to ensure focus on maximizing the productivity of investments.
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Cross-Functional Collaboration & Field Support: Conduct continuous meetings with all team members—including Sales, Financial, and Customer Service executives—on business development indicators, while providing accompaniment and support to CDEs in continuous visits to TOP clients.
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Talent Development & Coaching: Coach teams and develop the next generation of talent for the commercial organization, ensuring people have the right training, a clear career plan, and the required tools to be successful.
Required Qualifications
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Bachelor’s degree in Business Administration, Commercial, Marketing, or a related field.
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At least 5 years of proven experience in sales positions within Consumer Goods companies (excluding intern positions).
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Proven experience in tracking budget expenses, pricing, and managing financial indicators (GTN, Margin, ASP).
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Previous people leadership experience coaching and developing commercial teams.
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Advanced English level.
Preferred Qualifications
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Deep functional mastery in 7P's commercial execution, vendor relationships, and ROI-driven investment productivity.
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Strong market knowledge with demonstrated ability to drive process improvements and translate gap analyses into winning action plans.
Our Commitment to Inclusion
Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.
Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.
Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.
