Sr Manager Implementations

Responsibilities Responsible for owning the implementation & stabilization process from start to finish whilst ensuring seamless execution and experience for very client assigned. Accountable for overall success of each launch including but not limited to, internal teams survey response of your performance and the clients NPS feedback of their overall implementation experience. Performing deep dive information gathering sessions and collect client program requirements, you will validate the workflows and processes of incoming opportunity. Managing client and project team expectations simultaneously for a frictionless onboarding experience. You will handle day-to-day client communication throughout each implementation, host clients and ensure that client satisfaction and confidence in Teleperformance remains high throughout the implementation. Create, manage and track project vehicles, including, but not limited to: Project schedules Detailed project plans Project scope statements Resource plans Risk and issues logs Status reports Communicate and collaborate with internal and external customers as needed in regards to project deliverables including managing expectations, presenting and interfacing with sponsors Make recommendations to management about schedules, prioritization and resource allocation with input from team members. Provide consistent project plan/status reporting for use by account managers, clients, and management. Providing in time support for all business development initiatives like project plans for RFPs, RFQs, present plans during sales visits. Qualifications Work Experience At least 5-years of experience in project management with minimum of 2-years of experience in operations and/or account management role working directly with Client Points-of-Contact within a BPO in a similar role Education, Qualifications and Proficiency Degree level or equivalent Knowledge of both theoretical and practical aspects of project management Knowledge of project management techniques and tools Direct work experience in project management capacity Proven experience in people management, strategic planning, risk management & change management Proficient in project management software Attained qualification in project management will be an added advantage Technical Skills Competent use of Microsoft Project, Excel, PowerPoint, Zoom (or other webinar tools) Fluency in written and spoken English Working Conditions Travel required, must have a valid passport Ability to attend and conduct presentations Flexible working hours Key Skills and Competencies Planning and organizing Flexibility Team work Critical thinking and problem solving skills Documentation & communication skills Decision-making Influencing and leading Delegation Adaptability Stress tolerance